Salesforce’s Summer ‘20 release is a big one, as the company aims to make our lives as Salesforce users so much easier especially during these changing times. Salesforce has so much to offer on this release for Service Cloud users, so here’s a roundup of the most interesting updates for us! Read on below.Read More
The Salesforce Summer ’20 release is almost out (starting May 29!) and we, at AFDigital, simply cannot wait! Summer ‘20 promises to deliver innovations across the entire Customer 360 Platform to support Salesforce users in times of change. We compiled the best features of this release for Sales Cloud below, so check them out!Read More
We are so excited for Salesforce Marketing Cloud’s newly added features for its May 2020 release and how it will make our lives as marketers as easy and efficient as possible while creating more meaningful customer experiences. According to Salesforce, the May 2020 updates will be released from 30 May through 6 June. But before we play around on the platform itself, let’s explore what’s new and interesting with Marketing Cloud!Read More
craveable brands, an Australian fast-food company that operates over 570 restaurants, has one clear vision: to be Australia’s best known and most loved restaurant brands. Serving over 150,000 customers a day, the brand is determined to improve its services and continue providing excellent customer experience.
craveable brands has been a Salesforce user for a long time. But with data silos still existing across the business and with manual and fragmented CX, the brand knew that they were not maximising Salesforce’s powerful capabilities. Hence, the decision to team up with AFDigital.
AFDigital will be performing a health check across the brand’s CRM, Marketing Cloud, and Social Studio to be able to determine which needs fixes and improvements. Additionally, the team will be providing training and a 12-month roadmap for guidance to a more efficient process.
We are honoured to help craveable brands with their digital transformation and bring them a step forward towards their vision!
Work closely with AFDigital, a multi-cloud Salesforce partner, as you embark on a digital transformation journey! Connect with us now.Read More
The business world has changed and we all need to adjust to this unprecedented time. We want you to know that we have never been more committed to supporting you in these trying times. While everyone else is growing accustomed to the changes caused by COVID-19, AFDigital is keeping busy and remains business as usual. With delivery centres across Asia-Pacific, having a remote distributed team has always been in our DNA.Read More
With the global threat of COVID-19 affecting businesses and customers alike, it goes to show how essential it is to provide relevant customer experiences, keeping customers informed and in touch with the brands they subscribe to. Salesforce has not stopped bringing new enhancements to the #1 marketing automation tool so marketers can provide the latest news and updates about their situation and actions during this crisis. AFDigital, as a multi-cloud implementation partner, is so excited to use these tools and share them with our customers!
Let’s have a look at the most notable upgrades to Salesforce Marketing Cloud, released from March 21 through March 28, 2020:Read More
Salesforce prides itself as the fastest-growing software company in the world — dominating the industry one acquisition at a time — and they are not stopping anytime soon. The latest addition to Salesforce’s already extensive list of acquired businesses is Evergage, a leading cloud-based software that allows users to collect, analyze, and respond to user behavior on their websites and web applications in real-time.Read More
As part of our journey in becoming #BiggerAndBetter, we focused more on giving you the best customer experience last February. Learn about our new project where we’ll talk about our digital transformation stories, Rent.com.au’s marketing automation journey, our CEO Robin Leonard’s insightful webinar, and the newest Spring ‘20 release highlights!Read More
Technology has become intertwined with the everyday lives of humans, and organisations are now left with one question: how do they cope with the ever-growing expectations of this hyper-connected society?Read More
Salesforce has a LOT in store for its customers this Spring ‘20 release and we at AFDigital definitely can’t wait for all the features to be available starting 17 February. Here’s the low-down of what new things to expect for Salesforce Sales Cloud, the world’s #1 CRM.Read More