Throughout AFDigital’s journey to guide businesses towards digital transformation, we have focused on enriching the Customer Experience. But as times drastically changed within the past few months, our team realised that there’s a deeper approach on how we can deliver the best service to our customers: by taking better care of our employees.Read More
In these extraordinary times where digital innovation advances to become the modern solution for sustainability and staying connected, more people are relying on e-commerce for convenient access to resources and essentials. This rapid calibration in technology makes stepping into digital retail a prudent and practical choice. Our recently concluded webinar on “The Modern Salesperson: Reimagine Your B2B Sales Process With Ecommerce” included some insightful tips from AFDigital’s CEO Robin Leonard and storeConnect’s CEO Mikel Lindsaar on how e-commerce can precede businesses to keep moving forward.
AFDigital took the opportunity to further upscale their digital services by successfully launching their storeConnect e-commerce store for consulting services amidst the height of COVID-19 last May. This particular move has paved the way for the company to maintain its operations and services at full scale despite the global pandemic.
storeConnect is a connected e-commerce platform that is suitable for both B2B and B2C and is 100% built on and hosted within Salesforce. The platform’s main philosophy is to leverage the power of Salesforce by integrating its features which includes a self-provisioning install process, customisable user interface, full CMS functionality, and utilisation of existing data and workflows. It’s also fully customisable enabling users to personalize their theme and import the store product themselves or have the option to choose a curated set-up package.
With its full Salesforce integration, all updates in an online store are done within Salesforce keeping all data and information properly streamlined making it convenient for a team to organize records with just a few clicks. Managing multiple price books to cater to various customers, brands, or region is also made easy as storeConnect allows multiple storefronts connected managed, and delivered, all from one system. A 24/7 system monitoring and support comes with every storeConnect installation which also includes an annual support solution to ensure the software version is always updated. One of the best things about its many attributes is the quick installation and rapid implementation of the platform allowing a smooth and efficient transition.
A number of technological advancements have recently emerged to defy the boundaries set about by the current events. These days, modern technology plays a big role in helping us get things done, disseminating information, and keeping us connected. The future of e-commerce is looking steady as it encompasses today’s era where our lifestyle is heavily influenced by digital transformation.Read More
Salesforce Gold Consulting partner AFDigital is looking forward to building more successful client engagements with their broad spectrum of cloud business solutions. The onboarding of Scrum expert James Chan as a Sydney-based Project Manager will catapult the team into bigger and better opportunities.
James has over 10 years of experience in project management having worked in a wide array of industries including retail, education, and financial services. As a certified Scrum Master with a strong vision and excellent skill set, he’s able to lead his team to deliver successful project outcomes.
“Empathy is one of the crucial factors when managing a project. Because people might not remember what you said, but how you made them feel.” – James Chan
Described by his peers as a passionate professional with strong problem-solving skills and an approachable demeanour, James brings out the best in every member of his team — making sure that everyone can pitch their ideas and have their moment. He considers the people as the “gems” of the company and is always looking forward to collaborating on a new project. For him, it’s through meeting new people that others may acquire valuable learnings that may not be found in a book.
“After working with James as our client at Jax Tyres, and having such an exceptional and successful experience with him, when he was available it was a no-brainer to have him on our team!” – Robin Leonard
Offering an enhanced customer experience is the main core of AFDigital, and James’ influence and expertise will boost the company’s horizon in terms of landing new opportunities and expanding the company’s growing partnerships.
AFDigital is the first Datorama certified partner in the Philippines and has been a Salesforce Consulting partner across APAC since 2012. The team aims to help organisations modernise by implementing best practices across tech and marketing, essential to growing their business in this constantly evolving world.Read More
Furthering our dedication to give the best customer experience to our clients, AFDigital is pleased to announce that we have been appointed as the FIRST Datorama Certified Partner in the Philippines! This will enable us to help more organisations grow and evolve with marketing intelligence and analytics.Read More
Salesforce’s Summer ‘20 release is a big one, as the company aims to make our lives as Salesforce users so much easier especially during these changing times. Salesforce has so much to offer on this release for Service Cloud users, so here’s a roundup of the most interesting updates for us! Read on below.Read More
The Salesforce Summer ’20 release is almost out (starting May 29!) and we, at AFDigital, simply cannot wait! Summer ‘20 promises to deliver innovations across the entire Customer 360 Platform to support Salesforce users in times of change. We compiled the best features of this release for Sales Cloud below, so check them out!Read More
We are so excited for Salesforce Marketing Cloud’s newly added features for its May 2020 release and how it will make our lives as marketers as easy and efficient as possible while creating more meaningful customer experiences. According to Salesforce, the May 2020 updates will be released from 30 May through 6 June. But before we play around on the platform itself, let’s explore what’s new and interesting with Marketing Cloud!Read More
craveable brands, an Australian fast-food company that operates over 570 restaurants, has one clear vision: to be Australia’s best known and most loved restaurant brands. Serving over 150,000 customers a day, the brand is determined to improve its services and continue providing excellent customer experience.
craveable brands has been a Salesforce user for a long time. But with data silos still existing across the business and with manual and fragmented CX, the brand knew that they were not maximising Salesforce’s powerful capabilities. Hence, the decision to team up with AFDigital.
AFDigital will be performing a health check across the brand’s CRM, Marketing Cloud, and Social Studio to be able to determine which needs fixes and improvements. Additionally, the team will be providing training and a 12-month roadmap for guidance to a more efficient process.
We are honoured to help craveable brands with their digital transformation and bring them a step forward towards their vision!
Work closely with AFDigital, a multi-cloud Salesforce partner, as you embark on a digital transformation journey! Connect with us now.Read More
The business world has changed and we all need to adjust to this unprecedented time. We want you to know that we have never been more committed to supporting you in these trying times. While everyone else is growing accustomed to the changes caused by COVID-19, AFDigital is keeping busy and remains business as usual. With delivery centres across Asia-Pacific, having a remote distributed team has always been in our DNA.Read More
With the global threat of COVID-19 affecting businesses and customers alike, it goes to show how essential it is to provide relevant customer experiences, keeping customers informed and in touch with the brands they subscribe to. Salesforce has not stopped bringing new enhancements to the #1 marketing automation tool so marketers can provide the latest news and updates about their situation and actions during this crisis. AFDigital, as a multi-cloud implementation partner, is so excited to use these tools and share them with our customers!
Let’s have a look at the most notable upgrades to Salesforce Marketing Cloud, released from March 21 through March 28, 2020:Read More