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Location: Sydney or Melbourne

About the Role:

The Marketing Cloud Technical Consultant will work on Salesforce’s Marketing technology platform. This role’s main responsibility is delivering solutions on Salesforce marketing products such as Email Studio, Journey Builder, Contact Builder, Mobile Connect, Audience Builder, Personalisation Builder, within the Delivery Services team.

The role is key to ensuring the integration to Salesforce Marketing Cloud is successful. The Marketing Cloud Technical Consultant will have a strong programming background, and will have expertise in infrastructure architecture, client relationships, presentation, team management, and thought leadership skills.

Responsibilities:

  • Provide technical advisory on Salesforce Marketing Cloud and how other systems will integrate.
  • Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and solution level of effort estimation to ensure that client interests are met and potential business opportunities are established
  • Drive preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
  • Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
  • Collect Architecture and Delivery assets for reuse
  • Support opportunities with product knowledge, solution capability, and best practices
  • Support Demos and POCs
  • Assist in the development of data sheets / sell sheets / competitive differentiators
  • Advise on strategic accounts to ensure proper subject matter expertise.
  • Creating Custom Activities to enhance Journey Builder
  • Creating innovative technical solutions utilising scripting languages such as Salesforce Marketing Cloud’s AMPscript and SSJS to deliver highly dynamic and personalized content
  • Conduct technical workshops, solution testing and validation
  • Interacts with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
  • Manages customer communications, conflicts, and negotiations related to overall solutions design.
  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Develops detailed configuration specifications documentation targeted to technical consultants.
  • Conducts solutions presentations and obtains customer acceptance to solution design
  • Validates solutions after built and provides solution walkthrough with customer. Guides customer through solution deployment.
  • Participates in pre-sales project scoping activities consisting of (but not limited to):
    – Requirements, deliverables, assumptions and exclusions documentation
    – Project resource and delivery timeframe estimates
    – Client discovery and requirement meetings
    – From time-to-time you may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of– – Concept (POC) development with prospects
    – Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%.

Reporting to: CEO
Type: Permanent
Location: Sydney

About the Role:

We are currently looking for a driven and enthusiastic sales professional to join a our team. The team has a focus on growing the Marketing Technology business across all industry verticals The clients are approached with defined customer journeys. As a sales manager, you will drive business opportunities through the end-to-end sales cycle engaging with senior business and IT executives within the assigned customer base. Your main focus will be to manage existing, and acquire new customers.

You will be working in a fast paced, innovative and growing environment. The role is a performance and quota driven role.

Your Impact:

  • You will manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales whilst expanding existing accounts.
  • Drive pipeline development through a combination of cold calling, and market sector knowledge/intelligence together with your Manager.
    Create and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).
  • Engage with prospect organisations to position AFDigital solutions through strategic value based selling, business case definition, ROI analysis, references and analyst data.
  • Manage the end to end sales process through engagement of appropriate resources such as Architecture, Services, Executives, Partners etc.
  • Daily update of the salesforce.com system with accurate customer and pipeline data.
  • Accurate weekly, monthly and quarterly forecasting and revenue delivery.

Basic Requirements:

  • Bachelors Degree
  • Excellent interpersonal, communication and people skills
  • Demonstrable track achievement against targets and metrics
  • Credibility internally and with customers
  • Strong tenure with previous employers
  • Strong desire to learn continuously about industry best practices and new technology
  • Great ability to communicate effectively, unify teams to achieve a common objective between clients, partners and internal services team
  • The ability to create thought leading business strategy and present to C-level executive

Preferred Requirements:

  • A track record of success with minimum 2 years experience in selling business applications and/or professional services.
  • Marketing automation application sales, social media or vertical Industry sector experience essential.
  • The experience of selling enterprise software solutions gained within a major software vendor.
  • Network on C-Level

Years Experience: 2 years
Location: Manila, PH
Contract Type: Probationary
Reports To: Project Manager Team Lead

About the Role:
AFDigital offers Managed Services, a dedicated development team that caters to the requirements of a client. The Customer Service Representative will be the first line of service between the client and the development team. The candidate will manage cases, understand requirements, course each to the right team members, and act as the point person between the client and team, ensuring the delivery within SLAs.

The ideal candidate must also be able to communicate the team’s questions and to work proactively to keep the clients informed of the progress of a case.

Specific Duties and Responsibilities:

  • Serve as primary point of contact for servicing assigned client accounts, responsible for the offshore counterpart to develop reports on Incident volumes, SLA compliance, Root Cause and analysis.
  • Analyze existing cases, accounts, qualify and validate customer-specific needs and develop solution criteria for upsell and cross-sell activities
  • Respond to the needs of the client, decide which course of action to take, and independently execute that action; working through the technical or product organization as necessary.
  • Monitor queues and working on triaging issues with client’s SFDC instance and interfacing system.
  • Lead consultative engagements with customers ranging from high level digital marketing campaign strategy to tactical execution efforts
  • Proactively identify and evaluate additional business opportunities with current clients to determine focus of growth and/or sales efforts.
  • Work in collaboration with Operations teams to discuss/clarify the issues and provide onshore support on-call on weekends and quarter end support.
  • Keep clients up to date with the latest digital marketing strategy and advice, and act as their trusted partner in leading their ongoing maturity of digital marketing as a practice
  • Lead quarterly business reviews with each client to ensure they are on track to meet their objectives
  • Ensure contract compliance and completion upon delivery of services
  • Monitor customer contracts, and ensure billable hours don’t exceed budgets
  • Delegate tasks and follow through to completion utilising resources to complete work

The Delivery Director will oversee & directly manage projects across Marketing Technology and Creative Services departments, and play a leadership role when interfacing with clients.

Responsibilities

  • Budget analysis, resource allocation and coordination of project activities, assigns and monitors work of functional & technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget and monitors reliability and any internal issues that appear as a result of the project.
  • Provides leadership in PM processes and best practices to IT team members. Establish new processes, document, consult, enforce and constantly drive project management process improvements.
  • Planning, executing and controlling all project management activities including scope management, requirements management, coordinating technical design and development teams, testing, communication management, issue/ risk management, budget and resource management.
  • Ensures information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stakeholders, project team, and exec management.
  • Effectively establish and manage processes with project leads, coordinators and supporting project teams to ensure all processes are effectively meeting business needs.
  • Monitor costs and project risks from all perspectives and effectively communicate appropriately.
  • Own complete project life cycle from definition to completion including success.
  • Demonstrate an excellent ability to communicate, manage lead and influence teams that do not directly report to PM.
  • Influence the selection and implementation of tools to support IT project management processes.

Requirements

  • At least 8 years work experience in project management
  • Team management experience
  • Fluent in both English and Tagalog

Salesforce Functional ConsultantThe Salesforce Functional Consultant plays a critical client-facing role that interprets and translates client requirements into a viable, scalable solution that helps our clients solve problems.

We are looking for a Salesforce Functional Consultant to play a critical client-facing role working with key client Business and IT users to define business requirements and design solutions that translate into viable, scalable solutions that help our clients solve problems.

 

Responsibilities

  • Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
  • Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
  • Elicitation, documentation and analysis of business and technology requirements
  • Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
  • Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
  • Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
  • Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
  • Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
  • Works effectively individually, with AFDigital team members, and customer team members toward customer satisfaction and success
  • Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate
  • Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
  • Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
  • Working closely with project teams right from pre-sales to delivery
  • Mentor and provide guidance to other up and coming consultants.

 

Requirements

  • Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
  • Proven client-facing or Consulting experience within a reputable professional services organisation
  • Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
  • Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
  • Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
  • Excellent communicator with strong stakeholder management skills
  • Possesses excellent verbal and written communication skills
  • Willingness to travel nationally and internationally (up to around 60%)
  • Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
  • Ability to learn quickly and think creatively
  • Team player with strong interpersonal skills and ability to take a leadership role when necessary
  • Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
  • Experience with architecting solutions and undertaking advisory work
  • The ability to be able to support/coach junior developers/consultants
  • Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
  • We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

Responsibilities

  • Bookkeeping – includes journal entries, monthly closing of books, general & subsidiary ledger, bank reconciliation, monthly accruals and prepayments, fixed asset and depreciation/amortization schedule. This is the leg-work of accounting.
  • Tax Compliance – monthly, quarterly, annual: filing, e-submission and maintenance of documents for BIR audit. Need knowledgeable and updated on new RR and memo from the Bureau. Need prudent on the filing, timing and data submitted.
  • Document maintenance – accountable on the maintenance of documents.
  • External audit POC (Audit Firm/BIR Audit).

 

Requirements

  • BS accountancy graduate
  • CPA not required
  • 2-3 years work experience

CPQ Consultants must have a strong understanding of Salesforce CPQ capabilities and limitations and can clearly communicate those to customers.They must have hands on experience in several Salesforce CPQ implementations. They should be able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Responsibilities

  • Perform business requirements elicitation, analysis, scoping, management, and documentation.
  • Current state process documentation and problem identification and analysis.
  • Future state process and procedure design and documentation .
  • Provide consulting and strategic advice to clients.
  • Create, refine, and document User Stories.
  • Conduct end-user training.
  • Support pre-sales efforts by creating and conducting CPQ demos.
  • Develop customized CPQ solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
  • Knowledgeable in the following:
    – SFDC CPQ configuration and administration.
    – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
  • Preferred to have Salesforce.com Certifications.
  • Must have more than 2 years or relevant work experience

Data Integration Specialists must be able to ensure accuracy & integrity of data through analysis, coding, writing clear documentation & problem resolution.

Responsibilities

  • Perform data mapping based on client requirements.
  • Create and enhance the Data Dictionary for Projects.
  • Extract, scrub, transform, quality control, and normalize data following guidelines.
  • Work with ETL tools like Mulesoft, Jitterbit, Dell Boomi, etc.
  • Lead project meetings to explain and reach data accessibility and quality goals.
  • Evaluate data quality and availability over time.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
  • Knowledgeable in the following:
    -ETL Tools like Mulesoft, JItterbit, Dell Boomi, etc.
    -Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
  • Preferred to have ETL Tool (Mulesoft, Jitterbit) Certifications and experienve with Business Intelligence Tools.
  • Must have more than 2 years or relevant work experience

The Python/React JS Developer will focus their efforts on creating unique solutions in supply chain risk management. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities

  • Develop in AWS using event-driven microservices architecture in Linux.
  • Follow and iterative process leveraging CI/CD. Automated testing, cross-region deployment, and measuring customer value through instrumentation.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces and customized applications.
  • Provide technical consultation on various aspects of solutions.
  • Conduct unit testing, solutions testing and validation.
  • Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Qualifications:

  • Object and component-level design, along with event-driven microservice architectures.
  • Delivering customer-facing, scalable SaaS applications with object and functional programming languages, such as Java, Javascript, Go, or Python.
  • Delivering platform API access through REST and GraphQL is required.
  • Experience with PostgreSQL, key-value storage such as MongoDB, DynamoDB and Redis, and message brokers such as Kafka and RabbitMQ is preferred.
  • Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.

The Quality Analyst ensures that the produced solution is performing according to the requirements.

Responsibilities

  • Ultimate understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
  • Define, document and obtain approval for Test Strategy and Approach, including objectives, overall phasing and testing methodology and standards.
  • Ownership of overall product quality and testing resources.
  • Ownership of manual and automated test cases.
  • Define and track test metrics, including code coverage, quality, and performance.
  • Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
  • Ensure highest level of quality performed by test team remains strong.
  • Set and agree test tool strategy, leveraging automation tools.
  • Establish testing tools and standards.
  • Review the development process to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed. If not, define the defect tracking process and incorporate it into the overall development process.
  • Determine and meet time estimates and schedules for testing efforts.
  • Define Test Plans and entry/exit criteria.
  • Develop, update and maintain quality testing standards and procedures.
  • Communicate effectively with customers and vendors as appropriate.
  • Facilitate structured walk-through and peer reviews.
  • Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
  • Lead/support other Testers on the testing team and manage testing process questions and/or issues.
  • Create test models (plans, data and scripts), including test data.
  • Plan and execute test scripts following detailed steps and scenarios.
  • Follow bug reporting and tracking process.
  • Perform analysis and solving of increasingly complex problems.
  • Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
  • Individual contributor and/or oversees a small work effort and/or team.
  • Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools (Selenium).
  • Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support

Responsibilities

  • Understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
  • Ownership of overall product quality and testing resources.
  • Ownership of manual and automated test cases.
  • Define and track test metrics, including code coverage, quality, and performance.
  • Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
  • Ensure highest level of quality performed by test team remains strong.
  • Determine and meet time estimates and schedules for testing efforts.
  • Communicate effectively with customers and vendors as appropriate.
  • Facilitate structured walk-through and peer reviews.
  • Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
  • Create test models (plans, data and scripts), including test data.
  • Plan and execute test scripts following detailed steps and scenarios.
  • Follow bug reporting and tracking process.
  • Individual contributor as a part of a team, with a predetermined, focused scope of work.
  • Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools
  • Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support

Responsibilities

  • Ultimate understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
  • Define, document and obtain approval for Test Strategy and Approach, including objectives, overall phasing and testing methodology and standards.
  • Ownership of overall product quality and testing resources.
  • Ownership of manual and automated test cases.
  • Define and track test metrics, including code coverage, quality, and performance.
  • Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
  • Ensure highest level of quality performed by test team remains strong.
  • Set and agree test tool strategy, leveraging automation tools.
  • Establish testing tools and standards.
  • Review the development process to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed. If not, define the defect tracking process and incorporate it into the overall development process.
  • Determine and meet time estimates and schedules for testing efforts.
  • Define Test Plans and entry/exit criteria.
  • Develop, update and maintain quality testing standards and procedures.
  • Communicate effectively with customers and vendors as appropriate.
  • Facilitate structured walk-through and peer reviews.
  • Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
  • Lead/support other Testers on the testing team and manage testing process questions and/or issues.
  • Create test models (plans, data and scripts), including test data.
  • Plan and execute test scripts following detailed steps and scenarios.
  • Follow bug reporting and tracking process.
  • Perform analysis and solving of increasingly complex problems.
  • Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
  • Individual contributor and/or oversees a small work effort and/or team.
  • Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools
  • Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support

Responsibilities

  • Understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
  • Ownership of overall product quality and testing resources.
  • Ownership of manual and automated test cases.
  • Define and track test metrics, including code coverage, quality, and performance.
  • Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
  • Ensure highest level of quality performed by test team remains strong.
  • Determine and meet time estimates and schedules for testing efforts.
  • Communicate effectively with customers and vendors as appropriate.
  • Facilitate structured walk-through and peer reviews.
  • Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
  • Create test models (plans, data and scripts), including test data.
  • Plan and execute test scripts following detailed steps and scenarios.
  • Follow bug reporting and tracking process.
  • Individual contributor as a part of a team, with a predetermined, focused scope of work.
  • Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools.
  • Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support.

Responsibilities

  • Provide technical consultation on various aspects of solutions.
  • Develop specialities in Salesforce Marketing Cloud data management, scripting languages, API, and/or integrations.
  • Execute advanced configuration/development activities per assigned work orders.
  • Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives.
  • Conduct solutions testing and validation.
  • Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).
  • Knowledgeable in the following:
    • Data Definition Language (DDL).
    • Data Manipulation Language (DML).
    • Procedural SQL (PL/SQL).
    • General understanding of ETL processes and tools.
    • Experience of working with large data sets.
    • Solid understanding of database design in the context of Decision Support Systems (star schemas).
    • Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
    • Understanding of Digital Marketing and its objectives. Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor would be advantageous.
    • Experience of working with non-technical stakeholders to translate business requirements into the technical solution.

Responsibilities

  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing, and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements & customer objectives and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers, and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
  • Provide technical consultation on various aspects of solutions.
  • Conduct unit testing, solutions testing and validation.
  • Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

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