Integrate Social and CRM for robust social sales and social care
For 10 years brands have been talking about the concept of “Social CRM”, and now is it truly possible with Salesforce. Social Studio natively connects with Sales and Service Cloud so Social users can raise Social Cases or Social Leads with a single click, while Social Hub (an intelligent rules engine) runs in the background for automation and scale.
Our Social Connect™ package connects your Social Studio to Service and Sales Cloud so your social teams can start escalating Social Cases or Leads seamlessly. Service and Sales Teams can then reply directly to the customer on Social, all from within Salesforce CRM.