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About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
  • Provide technical consultation on various aspects of solutions.
  • Conduct unit testing, solutions testing and validation.
  • Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

  • Knowledgeable in the following:
    – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
    – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
  • Must have the following Certifications: Platform App Builder, Platform Developer I
  • At least 2 years of Salesforce Development Experience

About the Role:

Business Analysts are able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Responsibilities:

  • Perform business requirements elicitation, analysis, scoping, management, and documentation.
  • Current state process documentation and problem identification and analysis.
  • Future state process and procedure design and documentation.
  • Provide consulting and strategic advice to clients.
  • Create, refine, and document User Stories.
  • Conduct end-user training.
  • Support pre-sales efforts by creating and conducting demos.
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
  • Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.

Qualifications:

  • Knowledgeable in the following:
    – SFDC configuration and administration.
    – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
  • Preferred to have Salesforce.com Certifications.
  • Must have more than 3 years or relevant work experience.

About the Role:

This is a strategic position to our customers and within the Marketing Technology department. Salesforce Developers are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications, technologies and tools.

Responsibilities:

  • Provide technical consultation on various aspects of solutions.
  • Develop specialities in Salesforce Marketing Cloud data management, scripting languages, API, and/or integrations’
  • Execute advanced configuration/development activities per assigned work orders.
  • Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives.
  • Conduct solutions testing and validation.
  • Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Qualifications:

  • Knowledgeable in the following:
    • Data Definition Language (DDL)
    • Data Manipulation Language (DML)
    • Procedural SQL (PL/SQL)
  • General understanding of ETL processes and tools
  • Experience of working with large data sets
  • Solid understanding of database design in the context of Decision
  • Support Systems (star schemas)
  • Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
  • Understanding of Digital Marketing and its objectives.
  • Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor would be advantageous
  • Experience of working with non-technical stakeholders to translate business requirements into the technical solution

About the Role:

The Non-Profit and Education Director is responsible for setting customers up for success and representing the entire value proposition for the organization’s solutions in the presales cycle.

The Non-Profit & Education Director is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the sales teams to map out successful implementations. For each customer engagement, the Non-Profit and Education Director will assess complexity and propose the right service mix to ensure the customer’s success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer’s success.

Ideal Candidate:

  • Bachelor’s Degree highly preferred.
  • Experience in nonprofit or higher education enterprise architecture
  • Strong written and verbal communication skills, executive level presence and experience in facilitation.
  • Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational, and convincing manner
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Ability to link business processes with product/technical solutions.
  • 10+ years of experience delivering consulting services, including involvement in scoping, and selling services
  • 5-7 years of enterprise level project management experience (contract management, risk management, staffing)
  • 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services

Specific Duties and Responsibilities: 

  • Collaborate with sales teams to ensure a proper implementation approach is in place to maximize each customer’s success.
  • Work with Stakeholders to gather a better understanding of how the platform is currently used, provide recommendations, and implement the new technology.
  • Provide implementation best practices.
  • Position support, training and other salesforce solutions which may be needed for a successful customer experience.
  • Be an expert on partner capability and capacity within their respective region.

About the Role:

The Marketing Cloud Technical Consultant will work on Salesforce’s Marketing technology platform. This role’s main responsibility is delivering solutions on Salesforce marketing products such as Email Studio, Journey Builder, Contact Builder, Mobile Connect, Audience Builder, Personalisation Builder, within the Delivery Services team.

The role is key to ensuring the integration to Salesforce Marketing Cloud is successful. The Marketing Cloud Technical Consultant will have a strong programming background, and will have expertise in infrastructure architecture, client relationships, presentation, team management, and thought leadership skills.

Responsibilities

  • Provide technical advisory on Salesforce Marketing Cloud and how other systems will integrate.
  • Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and solution level of effort estimation to ensure that client interests are met and potential business opportunities are established
  • Drive preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
  • Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
  • Collect Architecture and Delivery assets for reuse
  • Support opportunities with product knowledge, solution capability, and best practices
  • Support Demos and POCs
  • Assist in the development of data sheets / sell sheets / competitive differentiators
  • Advise on strategic accounts to ensure proper subject matter expertise.
  • Creating Custom Activities to enhance Journey Builder
    Creating innovative technical solutions utilising scripting languages such as Salesforce Marketing Cloud’s AMPscript and SSJS to deliver highly dynamic and personalized content
  • Conduct technical workshops, solution testing and validation
  • Interacts with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
  • Manages customer communications, conflicts, and negotiations related to overall solutions design.
  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Develops detailed configuration specifications documentation targeted to technical consultants.
  • Conducts solutions presentations and obtains customer acceptance to solution design
  • Validates solutions after built and provides solution walkthrough with customer. Guides customer through solution deployment.
  • Participates in pre-sales project scoping activities consisting of (but not limited to):
    • Requirements, deliverables, assumptions and exclusions documentation
    • Project resource and delivery timeframe estimates
    • Client discovery and requirement meetings
    • From time-to-time you may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of Concept (POC) development with prospects
    • Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%.

To succeed in this role, you will have the following experience:

  • Qualifications, Business, Computer Information Systems, or similar degree preferred or equivalent experience with demonstrated proficiency
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
  • Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences.
  • Experience in the interactive marketing industry preferred
  • Experience developing SQL and experience with a RDBMS such as MySQL, Oracle, Netezza, or MS SQL Server
  • Familiarity with server side web development design languages, scripting tools, and protocols such as HTML, XML, JavaScript, HTTP, CSS, XSLT, AJAX, JQuery
  • Familiarity with SOAP and REST API
  • Familiarity with client side programming languages such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
  • Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
  • Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred
  • Familiarity with security standards such as TLS, SSL, data encryption preferred
  • Strong knowledge of amp scripting, SQL, text and HTML emails, cloud pages, SMS and MMS messages, and push notifications from MobilePush and Mobile SDK

Desirable

  • Certified Salesforce Marketing Cloud Consultant and other relevant Salesforce certification
  • Basic HTML, CSS and JavaScript skills, ideally SQL and AMPscript
  • Other marketing cloud technology incl. Adobe and Google Marketing Platform
  • Previous consulting experience desired

What’s in it for you?

  • Outstanding opportunity to take your career to the next level and advise our clients
  • You will get to work on top brands, new salesforce and existing salesforce marketing cloud projects

About the Role:

Customer service duties and responsibilities generally include answering inquiries in the social media platforms and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. 

 

Specific Duties and Responsibilities: 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing online inquiries, requests etc…
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High School diploma, general education degree or equivalent
  • Ability to stay calm under when customer are stressed or upset 
  • Comfortable using computers 
  • Experience working with customer support
  • Someone with excellent English writing abilities
  • Willing to work on shifting and/or rotating schedules (we have 24×7 operations)
  • Who can type at 35 words per minute or greater with 90% accuracy

Just exploring? Message us by clicking the button below and we’ll get in touch with you.

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