CAREERS

About the Role:

The Finance Officer role will be responsible for recordings in financial statements, process payments, do general bookkeeping, reconciling book balances, monitoring of payment aging, create and maintain accurate financial records and processing of invoices. The employee will handle the end to end accounting process of the business. The employee will also be responsible for regulatory preparation and filings.

Specific Duties and Responsibilities:

• Finance officer manages the financial bookkeeping of a business or organization.
• The Finance officer processes invoices, records payments, and tracks the expenses of the organization.
• Prepare statement of accounts, payment of services and send to client.
• Regular communication with clients for follow- up of collections.
• Will be cross-checked with corresponding invoices and to ensure that the collection and billing is balanced and accurate.
• Generate monthly financial reports of collection, past due, aging, and expenses for review of Immediate Superior.
• Perform internal audits and reconciliation of books.
• Do both supplier and client accreditation procedures.
• Help out on risk assessment procedures.
• Ensure that financial records are accurate and statements of accounts are in accordance with legal regulations.
• Preparation and processing of BIR reports and other regulatory related reports.

Skills and Qualifications:

• Candidates must possess at least a Bachelor’s/College Degree in Finance or Accountancy. CPA designation not required.
• At least 3 year(s) of relevant working experience in the related field is required for this position.
• Has experience in Xero Accounting System on a PH business setting (required).
• Has experience in  Quickbooks (Plus but not required).
• Proficient on Regulatory and PH Tax reporting (required).
• Has completed at least one end to end business cycle.
• Proficient in both Microsoft and Google applications.

About the Role:

As Benefits Realisation Consultant, you will be responsible for implementing the benefits management approach for a series of IT projects. From leading the definition, clarification, and quantification of benefits to the creation and management of a benefits realisation plan, you will own this space and help key stakeholders understand how the program is tracking and whether what is being delivered meets its overarching strategic goals.

Specific Duties and Responsibilities:

• Leading on the consolidation of all defined program benefits and outcomes approved as part of the business case, ensuring all required progress tracking metrics are defined.
• Building and maintaining the benefits relationship between program deliverables and outcomes and benefits;
• Identification and training SMEs across the business, who will contribute to benefit identification, tracking, and realisation;
• Ensuring benefits reporting is timely and highlights necessary risks and issues

Required Experience:

• In-depth knowledge of defining, implementing, and refining Benefits Realisation frameworks within the Higher-ed sector.
• Experience in categorising, managing and tracking the realisation of benefits (preferably with heavy IT underpinnings).
• Excellent influencing, facilitation and stakeholder management skills.

About the Role:

You’ll bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in one or more of the following areas:

Experience:

• Application rationalisation and Modernisation
• IT Operating Model, IT Service Management and Cost optimisation
• Digital Architecture, Cloud business case and benefits modeling

About the Role:

Data Integration Analyst will help design and build integration between multiple on premises and/or cloud hosted systems. This role requires experience with middleware applications, including good working level knowledge with Mulesoft and Data Management, as well as experience in detailed requirements analysis, software design, testing, and deployment.

Specific Duties and Responsibilities:

• Technical analysis and design of platform solutions to meet and exceed expectations of a Portfolio of work aligned with the enterprise architecture.
• Secure and automate solutions through collaboration with internal stakeholders and third-party resources.
• Analyse and develop source system data models, integration data models and provide data flows, mapping, cleansing and lineage.
• Develop and support data integration canonical model and API catalogue.
  Proactively evolve and apply best practices methodologies, standards and leading guidelines.
• Ensure re-use through consumption and expansion of shared platform technology assets and get endorsement for exceptions.
• Apply data integration architectural standards/principles, product-specific guidelines, security standards, usability design standards, as appropriate.
• Ensure quality through use of manual and automated controls in data and integration design and analysis.
• Collecting and documenting data-integration business requirements and translating them to technical terms.
• Resolve any data related issues found post-production, including obtaining clarification from clients, correct data issues and/or develop alternate solutions.
• Provide insight and direction on roles and responsibilities required for integration platform/product operations.
• Identify, communicate, and mitigate data-integration Risks, Assumptions, Issues and Decisions throughout the full lifecycle.
• Using strategic thinking, provide and compare various options based on feasibility and impact analysis, propose actionable plans and roadmaps for both tactical and strategic needs.
• Act as subject matter expert and liaison on data integration topics.
• Provide data-integration technical subject matter expertise and work with a team (Project/Portfolio managers, Developers, Product Owners, Architects, Business Analysts, and other Tech Leads) to ensure integration development requirements are aligned with scope, schedule, priority, and business objectives.

Required Experience:

• Bachelor’s Degree or equivalency (Computer Science, IT, or related disciplines).
• 10+ years overall IT industry experience.
• 5+ years in a data–integration role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms.
• 2+ Experience working with MuleSoft, Salesforce.
• Experience in event-driven integration.
• Multi-system data Integration using industry standards such as SOA, EAI, BPI and API using API Gateway, iPaaS and ESB technologies. 

About the Role:

The Project Manager role is a key role within the Delivery team whose purpose is to successfully manage client implementation projects as well as onboarding new clients into an ongoing relationship with us. The PM is responsible for managing scope, schedule and budget to ensure client projects are delivered successfully and profitably.

Specific Duties and Responsibilities:

• Onboarding new clients into our delivery methodology
• Implementing and enabling clients with the latest Salesforce technologies
• Budget analysis, resource allocation and coordination of project activities, assigns and monitors work of functional & technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget and monitors reliability and any internal issues that appear as a result of the project.
• Provides leadership in PM processes and best practices to Technology and Creative team members. Establish new processes, document, consult, enforce, and constantly drive project management process improvements.
• Ensures information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stakeholders, project team, and executive management.
• Effectively establish and manage processes with project teams to ensure all processes are effectively meeting business needs.
• Monitor costs and project risks from all perspectives and effectively communicate appropriately.
• Own complete project lifecycle from definition to completion including success.
• Demonstrate an excellent ability to communicate, manage, lead, and influence teams that do not directly report to the PM.
• Influence the selection and implementation of tools to support IT project management processes.

About the Role:

Field representatives improve brand awareness and ensure business expansion. They have in-depth knowledge of products and services and may provide guidance to sales teams, analyze sales records, perform branch visits, develop strategies, and meet with prospective customers.

Specific Duties and Responsibilities:

• Generate opportunities and drive sales of AFD products and services through cold calling, direct engagement with clients from 
• Maintain relationships with customers through regular meetings
• Increase awareness of AFD products and services through a defined set of activities and campaigns
• Networking with new customers to expand contact base and bring in new business
• Facilitate customer presentations of AFD products and services 
• Management of sales pipeline and end to end sales process 
• Drive revenue growth in assigned territory
• Engage with customer C-level executives and stakeholders to increase AFD footprint and coverage within customer environment

Qualifications:

• Demonstrated ability to generate opportunities and drive the sales cycle
• Excellent verbal and written communication skills
• Solution selling abilities
• Basic knowledge of CRM and marketing automation
• Strong presentation skills
• Demonstrated hunter mentality – ready to go out and find new opportunities and customers through an organized prospecting process and sales methodology
• Self-starter who can work independently in a remote environment
• Possesses the ability to bring deals to closure and orchestrate the necessary resources needed to win
• Sales Hygiene – regularly update CRM system and forecast accurately

About the Role:

Field representatives improve brand awareness and ensure business expansion. They have in-depth knowledge of products and services and may provide guidance to sales teams, analyze sales records, perform branch visits, develop strategies, and meet with prospective customers.

Specific Duties and Responsibilities:

• Generate opportunities and drive sales of AFD products and services through cold calling, direct engagement with clients from 
• Maintain relationships with customers through regular meetings
• Increase awareness of AFD products and services through a defined set of activities and campaigns
• Networking with new customers to expand contact base and bring in new business
• Facilitate customer presentations of AFD products and services 
• Management of sales pipeline and end to end sales process 
• Drive revenue growth in assigned territory
• Engage with customer C-level executives and stakeholders to increase AFD footprint and coverage within customer environment

Qualifications:

• Demonstrated ability to generate opportunities and drive the sales cycle
• Excellent verbal and written communication skills
• Solution selling abilities
• Basic knowledge of CRM and marketing automation
• Strong presentation skills
• Demonstrated hunter mentality – ready to go out and find new opportunities and customers through an organized prospecting process and sales methodology
• Self-starter who can work independently in a remote environment
• Possesses the ability to bring deals to closure and orchestrate the necessary resources needed to win
• Sales Hygiene – regularly update CRM system and forecast accurately

About the Role:

Customer Success Manager seeks to develop a positive customer experience and fosters relationships to support brand loyalty. The job title is a mid-level management position in the customer success department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Manager is well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

A Customer Success Manager needs to find opportunities for expansion or upsell within the account. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company’s message tend to excel in the position of Customer Success Manager.

Specific Duties and Responsibilities:

• Ensures clients are onboarded correctly
• Develop and maintain relationships with key stakeholders across selected clients
• Oversee all activities from customer onboarding through the entire life cycle of the customer
• Respond to escalations, red flags or poor health indicators by gathering information and coordinating appropriate resources to ensure the successful resolution
• Give advice and training on how to best work with AFDigital to be successful
• Educate the customer on the use of AFD tools/systems and processes
• Maintains documentation and accurate account information about the client
• Be actively involved in renewals of support contracts
• Contribute to pre-sales / discovery session activities
• Ensure the customer is regularly updated with community and learning events e.g. webinars, events, meet and greets etc
• Actively lead upsell/expansion campaigns within the customer environment
• Perform periodic health checks to ensure that the customer is maximizing their AFD investment and recommend new use cases/expansions are necessary
• Maintain engagement with existing customers
• Manage a set of assigned accounts
• Revenue expansion within assigned AFD accounts\
• Renewals of TeamX and managed services
• Reactivation of past clients that have lapsed

Qualifications:

• 5-8 years of Customer Experience Management 
• Working technical knowledge of multi-cloud Salesforce
• Experience working in Salesforce transformation projects and an understanding of the challenges associated with technology change
• Ability to engage with C-levels/senior management through to end users
• Strong propensity for customer relationship building
• Ability to create/identify and progress opportunities
• Ability to operate with empathy even in tough situations
• Passion to help others be successful

About the Role:

Customer Success Manager seeks to develop a positive customer experience and fosters relationships to support brand loyalty. The job title is a mid-level management position in the customer success department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Manager is well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

A Customer Success Manager needs to find opportunities for expansion or upsell within the account. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company’s message tend to excel in the position of Customer Success Manager.

Specific Duties and Responsibilities:

• Ensures clients are onboarded correctly
• Develop and maintain relationships with key stakeholders across selected clients
• Oversee all activities from customer onboarding through the entire life cycle of the customer
• Respond to escalations, red flags or poor health indicators by gathering information and coordinating appropriate resources to ensure the successful resolution
• Give advice and training on how to best work with AFDigital to be successful
• Educate the customer on the use of AFD tools/systems and processes
• Maintains documentation and accurate account information about the client
• Be actively involved in renewals of support contracts
• Contribute to pre-sales / discovery session activities
• Ensure the customer is regularly updated with community and learning events e.g. webinars, events, meet and greets etc
• Actively lead upsell/expansion campaigns within the customer environment
• Perform periodic health checks to ensure that the customer is maximizing their AFD investment and recommend new use cases/expansions are necessary
• Maintain engagement with existing customers
• Manage a set of assigned accounts
• Revenue expansion within assigned AFD accounts
• Renewals of TeamX and managed services
• Reactivation of past clients that have lapsed

Qualifications:

• 5-8 years of Customer Experience Management 
• Working technical knowledge of multi-cloud Salesforce
• Experience working in Salesforce transformation projects and an understanding of the challenges associated with technology change
• Ability to engage with C-levels/senior management through to end users
• Strong propensity for customer relationship building
• Ability to create/identify and progress opportunities
• Ability to operate with empathy even in tough situations
• Passion to help others be successful

About the Role:

Managed Services will provide Customers (from Small /Medium Business to Enterprise Customers) with Salesforce administrative maintenance and support while maintaining an ongoing relationship/partnership with the customer to drive both their business vision and foster continued growth and additional value with their Salesforce journey. The Managed Service Lead will manage and grow the Managed Service team to be a full-service practice within Gerent. The MS Lead will also help with promoting and selling to our customers and prospects.

Specific Duties and Responsibilities:

• Working within the Customer Success team to develop a Managed Service
• Model, including approaches and methodology.
• Managing the Support and Managed Services for Salesforce customers to ensure a successful user experience
• Grow and Develop a MS team to grow the Managed Services practice
• Train and Educate resources to help and assist with Customer Support and Managed Services when called upon
• Work with Customer Success and Sales to identify opportunities within our current customer base and with prospects
• Manage complex multi-disciplined CRM support and maintenance for customers.
• Manage day-to-day execution of support and maintenance for customers.
• Assist with the planning, tracking, documentation and status updates for support and administration activities.
• Related to the support and maintenance of customers, you will conduct and/or manage others with the following Business Analyst responsibilities
• Lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions.
• Ability to perform end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.
• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Gather requirements and assist with the creation of fixes and solutions, as needed.
• Provide hands-on configuration and customization of the Salesforce product in declarative tasks.
• Participate in end-to-end implementation planning including project management, issue management, communication and change management.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

Qualifications:

• 5+ Years Salesforce experience as an administrator and/or consultant
• Salesforce Certified Administrator, Sales Cloud certification required
• Salesforce and other certifications (preferred)
• Reliable internet and experience with online meeting tools such as Zoom, WebEx and Google Meet
• Must be comfortable working with Managers and Users at various levels within our customer’s organization
• Must be able to analyze, access and define user requirements and recommend solutions and best practices that support and maintain the customers goals.
• Experience working with and managing offshore teams for development and communicating requirements/solution design.
• Experience managing an onshore team. Including hiring, mentoring, leading and supporting a team of Managed Service Consultants.

About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Provide technical consultation on various aspects of solutions.
• Conduct unit testing, solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Must have the following Certifications: Platform App Builder, Platform Developer I
• At least 2 years of Salesforce Development Experience

About the Role:

The Marketing Cloud Functional Consultant will contribute to the strategy and implementation of the Salesforce Marketing Cloud stack for AFDigital’s clients. As an experienced subject matter expert, they will be able to advise clients on best practice technical solutions for digital marketing, social media, data analysis, customer journeys and marketing automation.

Specific Duties and Responsibilities:

• Work with customers to develop an understanding of the clients Customer Experience strategies that are measurable and automated, with a focus on the Marketing Cloud suite of products such as Interaction Studio and Datorama.
• Run discovery workshops to understand the clients business needs and educate customers on best practice.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box    Contribute to the analysis of businesses and documentation of technology requirements.
• Create analysis artifacts including but not limited to requirements specification documents, blueprints, solution architecture, product backlogs, roadmaps, business processes, user personas, journey maps, implementation plans and other documentation.
• Interact with both functional and technical customers in order to understand requirements, and work with the team to design the right solutions that enable delivery with speed, agility, and stability.
• Provide Training to customers on all modules of Salesforce Marketing Cloud
• Partnering with the Sales Team and helping to identify the most appropriate implementation strategy to ensure customer success for new opportunities
• Liaise with the campaign team to execute client campaigns
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity
• Works effectively individually, with AFDigital team members, and customer team members toward customer satisfaction and success
• Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate
• Demonstrates the ability to understand Salesforce.com administration / configuration / data migration / integration
• is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultant
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc.
• Continue to grow by completing Trailhead and obtaining certification

Skills & Qualifications:

• 2+ years experience in developing technology solutions
• 2+ years experience working on the Salesforce Marketing Cloud and other Salesforce.com platforms
• Exceptional communication skills with the ability to interface with clients and internal team members 
• Ability to lead and effectively manage technical discussions 
• Extensive experience with Salesforce Marketing Cloud in a consultancy role.

Preferred Skills:

• AMPScript and AMP Email experience are preferred.
• Experience with HTML, CSS, JS, SSJS, SQL, SOQL, or other similar languages.
• Experience with the Salesforce Marketing Cloud Suite. (Email Studio, Mobile Studio, Journey Builder, Interaction Studio, DMP/Data Studio, Advertising Studio, Social Studio, Datorama)
• Marketing Cloud Certifications including: Email Specialist, Marketing Cloud Administrator, Marketing Cloud Developer, or Marketing Cloud Consultant.

About the Role:

The Marketing Cloud Functional Consultant will contribute to the strategy and implementation of the Salesforce Marketing Cloud stack for AFDigital’s clients. As an experienced subject matter expert, they will be able to advise clients on best practice technical solutions for digital marketing, social media, data analysis, customer journeys and marketing automation.

Specific Duties and Responsibilities:

• Work with customers to develop an understanding of the clients Customer Experience strategies that are measurable and automated, with a focus on the Marketing Cloud suite of products such as Interaction Studio and Datorama.
• Run discovery workshops to understand the clients business needs and educate customers on best practice.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box    Contribute to the analysis of businesses and documentation of technology requirements.
• Create analysis artifacts including but not limited to requirements specification documents, blueprints, solution architecture, product backlogs, roadmaps, business processes, user personas, journey maps, implementation plans and other documentation.
• Interact with both functional and technical customers in order to understand requirements, and work with the team to design the right solutions that enable delivery with speed, agility, and stability.
• Provide Training to customers on all modules of Salesforce Marketing Cloud
• Partnering with the Sales Team and helping to identify the most appropriate implementation strategy to ensure customer success for new opportunities
• Liaise with the campaign team to execute client campaigns
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity
• Works effectively individually, with AFDigital team members, and customer team members toward customer satisfaction and success
• Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate
• Demonstrates the ability to understand Salesforce.com administration / configuration / data migration / integration
• is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultant
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc.
• Continue to grow by completing Trailhead and obtaining certification

Skills & Qualifications:

• 2+ years experience in developing technology solutions
• 2+ years experience working on the Salesforce Marketing Cloud and other Salesforce.com platforms
• Exceptional communication skills with the ability to interface with clients and internal team members 
• Ability to lead and effectively manage technical discussions 
• Extensive experience with Salesforce Marketing Cloud in a consultancy role.

Preferred Skills:

• AMPScript and AMP Email experience are preferred.
• Experience with HTML, CSS, JS, SSJS, SQL, SOQL, or other similar languages.
• Experience with the Salesforce Marketing Cloud Suite. (Email Studio, Mobile Studio, Journey Builder, Interaction Studio, DMP/Data Studio, Advertising Studio, Social Studio, Datorama)
• Marketing Cloud Certifications including: Email Specialist, Marketing Cloud Administrator, Marketing Cloud Developer, or Marketing Cloud Consultant.

About the Role:

The Business Development Executive ensures that the produced solution is performing according to the requirements.

Responsibilities:

• Identify, develop and nurture leads generated from marketing campaigns (face to face events, email blasts, webinars) or cold calls in a given territory or from own database
• Qualify leads within first to second contact with customer
• Identify and develop relationship with appropriate contacts within a customer ecosystem
• Assist the field sales representatives in following up contracts/quotes for signature
• Maintain an active digital presence in various social media platforms like LinkedIn and Twitter by inviting and maintaining clients in their network
• Pass on leads with established BANT (Budget Approval Need Timeline) to appropriate account manager
• Nurture Leads and contacts
• Cold calling, email blasting, and LinkedIn reach outs
• Generate leads and meetings for field sales team

Qualifications:

• Experience in identifying opportunities in digital channels/cold calls is a must
• Excellent verbal and written communication skills
• Solution selling abilities
• Experience in cloud bases solutions 
• Ability to develop an understanding of the client’s specific industry including trends and talking points
• Ability to ask probing questions that will lead to an opportunity being identified

About the Role:

The Marketing Cloud Developer is responsible for understanding business requirements and delivering high-quality technical solutions that empower the Marketing teams to utilize the Marketing Cloud automation platform, 

This position will support the email marketing team with building custom queries, email templates, amp script-based dynamic templates, automation jobs, and build out comprehensive customer journeys.

Specific Duties and Responsibilities:

• Create SQL-based query activities for audience segmentation, reporting and data extracts
• Email & Cloud Page Coding
• Provide Front-end html and javascript & HTML coding in support of Cloud Pages; ideally, help move to template based emails
• Code Ampscript in support of complex dynamic emails
• Integrate with external systems both incoming and outgoing
• Familiarity with SSJS + Automation Studio to make API calls
• Experience in Automation Studio for file imports inclusive of encryption/decryption
• Provide REST support for leveraging SFMC web service to:
• Trigger communications, journeys, and automations
• Transfer data into journeys and data extensions
• Retrieve data from extract tables
• Expand Travelers utilization of SFMC REST web service
• Familiar with Salesforce connectors (marketing for service/SFCC cartridge)
• Work with Predictive Intelligence / Einstein
• Setup new algorithms
• Guide developers on tagging

Requirements:

• 3 years or more hands-on experience designing and developing strategic solutions via Salesforce Marketing Cloud
• Salesforce Marketing Cloud Administrator experience
• Proficiency with Salesforce Marketing Cloud development is desirable
• Contact Builder relational data model configuration
• SQL-based query activities for audience segmentation, reporting and data extracts
• Designing and creating automations via Automation Studio
• Content Builder dynamic email creation
• REST support for leveraging Marketing Cloud web service to transfer data into journeys and data extensions
• Build triggered sends, journeys, and automations
• Landing page and web form creation via Cloud Pages
• SMS Text campaigns via MobileConnect in Mobile Studio
• Proficient is Ampscript, Javascript, HTML, and CSS
• Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
• Ability to rapidly learn technical and business concepts
• Ability to provide technical leadership and guidance to team members
• Ability to present technical concepts to technical and business audiences
• Commitment to high quality work and timely deliverables
•  Proficient written and verbal communication skills
• Keeps apprised of industry & digital trends as well as platform enhancements and applies this knowledge to business strategy
• Validating solution components and provide solution walkthrough with stakeholders

About the Role:

The Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance and generate associated materials to assist the sales teams’ acquisition of new customers and recurring business.

Specific Duties and Responsibilities:

• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation 
• Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
• Elicitation, documentation and analysis of business and technology requirements
• Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
• Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
• Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise
• Developing draft project plans for implementation consulting along with any key risks and issues and their mitigation;
• Ability to work with technical and non-technical business owners to get things done;
• Monitoring and managing the technical pre‐sales environments
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
• Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultants.

Requirements:

• 5+ Years Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
• Proven client-facing or Consulting experience within a reputable professional services organisation
• Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
• Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
• Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
• Excellent communicator with strong stakeholder management skills
• Possesses excellent verbal and written communication skills
• Willingness to travel nationally and internationally (up to around 60%)
• Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Experience with architecting solutions and undertaking advisory work
• The ability to be able to support/coach junior developers/consultants
• Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
• We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

About the Role:

The Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance and generate associated materials to assist the sales teams’ acquisition of new customers and recurring business.

Specific Duties and Responsibilities:

• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation 
• Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
• Elicitation, documentation and analysis of business and technology requirements
• Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
• Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
• Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise
• Developing draft project plans for implementation consulting along with any key risks and issues and their mitigation;
• Ability to work with technical and non-technical business owners to get things done;
• Monitoring and managing the technical pre‐sales environments
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
• Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultants.

Requirements:

• 5+ Years Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
• Proven client-facing or Consulting experience within a reputable professional services organisation
• Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
• Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
• Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
• Excellent communicator with strong stakeholder management skills
• Possesses excellent verbal and written communication skills
• Willingness to travel nationally and internationally (up to around 60%)
• Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Experience with architecting solutions and undertaking advisory work
• The ability to be able to support/coach junior developers/consultants
• Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
• We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

About the Role:

In this role, your duties will include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products

Specific Duties and Responsibilities:

• Ensuring optimal performance of salesforce systems and products.
• Upgrading and configuring salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing sales department leads, contacts, and other data.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Preparing reports for Sales and other departments
• Deploying Salesforce configuration and code to various sandboxes and production environments to conduct QA, UAT and Production deployment
• Reports and dashboard development
• Participating in Client/Team Meetings

Requirements:

• Salesforce certified administrator or salesforce certified advanced administrator.
• A bachelor’s degree in computer science would be advantageous.
• 2-3 years of experience as a salesforce administrator in a similar environment.
• Extensive experience in the administration and maintenance of salesforce systems.
• Experience in performing salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain salesforce databases.
• In-depth knowledge of salesforce products and their functionalities.
• Proficiency in creating salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating salesforce reports.
• Ability to provide salesforce training and end-user support.

About the Role:

AFDigital is looking for a full time, experienced technical lead with prominent experience on Salesforce development. This role will carry the responsibility of developing the CRM throughout the AFDigital organization. You will support our global Salesforce environment as well as all major integrations to the Salesforce platform.

Specific Duties and Responsibilities:

• Serve as the subject matter expert for solution architecture that will include configuration, development, integration and customization of complex environments.
• Serve as technical lead for Salesforce projects.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives and company goals.
• Communicate with project managers, product managers, administrators and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Develop software solutions using Salesforce.com API framework, and 3rd party APIs.
• Experience deploying, supporting and integrating sales enablement tools (AppExchange) with Salesforce.
• Enjoys working in an agile team where things move quickly and priorities frequently shift.

Requirements:

• At least 6 years of relevant full-time Salesforce developer experience.
• Experience developing customer-facing user interfaces.
• Salesforce Platform Developer I certification
• Strong understanding of Salesforce Declarative Customization and Administration (custom objects, reports, workflows, assignment rules, process builder, and flows).
• Strong understanding of Salesforce Programmatic Customization (Apex, Triggers, Batch Class, Queueable Class, VisualForce pages, Lightning Aura, Lightning Web Components).
• Proficient in the English language.

Ideal Qualifications:

• Experience working with globally distributed teams.
• Salesforce Consultant Certification.
• Salesforce Platform Developer II Certification

About the Role:

The MuleSoft Developer works with the Project Manager, customers, architects and partners to implement MuleSoft’s AnyPoint platform in order to solve mission-critical business challenges. The individual will build and maintain integrations for multiple on premises and/or cloud systems and must be capable of understanding business requirements, working with end users and developing and deploying the integrations.

This individual must be able to provide technical expertise in large, complex environments and must have a track record of successful and reference-able customer projects. This role requires knowledge and experience with J2EE, MuleSoft product suite as well as experience in detailed requirements analysis, software design, development, testing, and deployment.

Specific Duties and Responsibilities:

• Identify, analyze and develop interfaces and integration flows using Mule ESB Anypoint platform including Mule Runtime, Connectors, Design Center and API management
• Responsible for programming and software development using various programming languages and related tools and frameworks, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementation.
• Explain complex technical issues to project managers, developers, team leads and architects in an easy to understand manner, and recommend clearly thought out solutions.
• Deep understanding of Synchronous / Asynchronous communication patterns and problem solving abilities with respect to Message Sequencing, Correlation, and Queuing
• Knowledge of Integration Design patterns for building middleware systems from the ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed Delivery, Message Sequencing, Batch Message processing, error handling and reconciliation mechanisms.
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions in multi-vendor and architecture committee meetings.
• Develop solutions by designing system specifications, standards and programming
• Troubleshoot issues and provide bug fixes
• Good knowledge of SOA architecture and fluency in web service standards such as WSSE and technologies (XML, SOAP, WSDL, XSD, UDDI, REST) is a must
• Good understanding of relational databases; experience working with different adaptors and JMS queues required
• Implementation experience with Mule API management portal or another framework is preferred
• Some implementation experience with framework-based J2EE solutions is preferred
• Knowledge of Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution
• Provide status updates and reporting metrics to the program leadership and contribute towards on-time and on-budget delivery

Ideal Candidate:

• 1+ years of experience working with the MuleSoft Anypoint platform as a Developer
• 1+ years of software development experience. Software integration and/or other ESB experience are a must.
• Experience in small to large size implementations, working with geographically distributed teams.
• Intermediate level Java development experience is a must
• Strong knowledge of EAI/SOA best practices, development methodologies & standards
• Has strong experience in the Application Integration Architecture, Solution Design, and Development using SOA/EAI solutions
• Experience with SOAP and REST is a must
• Solid Programming skills using J2EE, Design Patterns, JMS, SOAP / REST Web Services, XSLT, CXF, Spring Framework, etc.
• Experience with Mule administration, configuration and tuning.
• Demonstrated experience implementing Mule ESB architecture, rules, caching, etc.
• Experienced troubleshooting Mule ESB, including working with debuggers, flow analyzers and configuration tools.
• Have expertise in large distributed systems, legacy experience is considered an asset
• Background in both agile and waterfall methodologies
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills
  Bachelor’s degree in Computer Science or any related field.

About the Role:

The Functional Consultant is able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, and configure Salesforce as per client requirements.

Specific Duties and Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Communicate project status to management and elevate project concerns to appropriate internal project sponsors.
• Liaising between stakeholders and the AF Digital technical team
• Requirement gathering and facilitating workshops, then translating this information into technical requirements for the AF Digital team to solution in line with business requirements.
• Hands on with Salesforce Configuration and have previously worked in the same environment.
• Unblocking the AFDigital Developers if they have any questions on the stories and leveraging the correct information to align with the current sprint goals.
• Total experience-5 yrs, relevant SF experience: 2-4 years

Requirements:

• Excellent communications skills to liaise with all levels of stakeholders regarding Salesforce capabilities.
• Proven experience in facilitating requirements gathering workshops.
• Help implement successful Salesforce.com solutions through AF Digital Technical teams.
• At least 2 to 4 years’ experience in a similar functional consultant role
• Develop and maintain relationships with key stakeholders.
• Sound technical knowledge and understanding of the Salesforce platform.
• Salesforce Admin Certified & Good knowledge on Sales & Service Cloud.

About the Role:

The Project Manager role is a key role within the Delivery team whose purpose is to successfully manage client implementation projects as well as onboarding new clients into an ongoing relationship with us. The PM is responsible for managing scope, schedule and budget to ensure client projects are delivered successfully and profitably.

Responsibilities:

• Onboarding new clients into our delivery methodology
• Implementing and enabling clients with the latest Salesforce technologies
• Budget analysis, resource allocation and coordination of project activities, assigns and monitors work of functional & technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget and monitors reliability and any internal issues that appear as a result of the project.
• Provides leadership in PM processes and best practices to Technology and Creative team members. Establish new processes, document, consult, enforce, and constantly drive project management process improvements.
• Ensures information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stakeholders, project team, and executive management.
• Effectively establish and manage processes with project teams to ensure all processes are effectively meeting business needs.
• Monitor costs and project risks from all perspectives and effectively communicate appropriately.
• Own complete project lifecycle from definition to completion including success.
• Demonstrate an excellent ability to communicate, manage, lead, and influence teams that do not directly report to the PM.
• Influence the selection and implementation of tools to support IT project management processes.
• This position requires ongoing engagement with Business users in Customer Service operations, IT peers & IT functional management, Marketing and Sales, Senior Leadership and other PMs.
• Ability to build and sustain excellent working relationships within IT and across Business teams.

About the Role:

The Marketing Services Campaign Manager will liaise directly with Client marketing teams and focus on planning and executing marketing strategies within the marketing automation platform. Additionally, they strive to improve key marketing functions to acquire, develop, and retain satisfied, loyal relationships and create economic value.

Specific Duties and Responsibilities:

• Works with the Brand teams to manage and track campaign calendars
• Conducts weekly meetings with the Brand teams to review the status of in-flight requests in addition to the forecast of upcoming requests
• Works with campaign operations, the client, and third-party vendor teams to drive campaign execution from requirements to delivery
• Works with the Brand teams to confirm feasibility of the campaign plan and specific campaign requirements
• Reviews JIRA requests and all associated documentation (BRDs, Assets) for completeness and feasibility and transitions to the campaign operations team
• Assigns campaign complexity, confirms Service Level Agreements (SLAs) and delivery timeline 
• Manages the delivery and execution of the request through the campaign development team 
• Works with the campaign operations team on any issues and/or risks that may arise
• Responsible for making recommendations around how to be leverage the platform to enable campaign strategies
• Manages client and team expectations throughout delivery; manage risk and issue escalations related to the campaigns
• Manages the Campaign Services team off-shore providing Campaign technical guidance
• Develops and manages client’s Campaign Best Practices document with other Campaign Managers
• Manages demand for services, capacity to deliver services and client expectations

Basic Qualifications:

• Minimum of 2-3 years of experience in marketing which may include Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations to include:
• Experience with one or more leading marketing automation vendors, e.g. Salesforce Marketing Cloud, Adobe Campaign, Eloqua, Marketo or Strong background in targeting, segmentation, test/control design, and campaign analytics/reporting

Professional Qualifications:

• Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
• Comfortable in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
• Client service delivery experience

Preferred Qualifications

• Business (Systems) Analyst experience
• Experience across more than one vertical, e.g. Life Sciences, Retail, Financial Services
• SFMC Email Specialist Certification
• Medium to High expertise on HTML

Responsibilities:

• Provide E-Commerce Cloud technology expertise for solution design and technical implementation 
• Design, code, unit test, and code review iterative improvements to platform 
• Ensure adherence to sound architecture 
• Improving and maintaining engineering guidelines 
• Stay current with digital commerce technology 
• Drive technical process improvements to site release strategy 
• Technical complexity reduction 
• Translate business and marketing challenges into well-designed solutions. 
• Collaborate cross functional team to determine best path for E-Commerce platform implementation. 
• Stay in tune with latest E-Commerce technology updates, changes, community, and roadmap(s). 
• Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity 
• Enjoy teaching and coaching the business team on how to best use E-Commerce Cloud
• Maintain and document processes/procedures and provide seamless hand-off to business users to utilize.

Qualifications:

• At least 2 years of professional experience. 
• Bachelor’s Degree in Computer Science, Information Technology or any related course. 
• 2 years experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions. 
• Knowledge of digital commerce components such as users, catalog, pricing, inventory and payment.
• 2 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
• Experience with Salesforce Commerce Cloud B2C and B2B Architecture. 
• Experience with server side and client side Javascript. 
• Experience with git source control and collaboration tool such as JIRA, Confluence, Slack 
• Experience agile development methodology 
• Experience with web frameworks, interactive web development, responsive web design 
• Experience with site speed optimization

Required Skills:

• Salesforce Commerce Cloud
• Demandware
• E-Commerce experience/cloud platform

About the Role:

The Quality Analyst ensures that the produced solution is performing according to the requirements.

Responsibilities:

• Understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
• Ownership of overall product quality and testing resources.
• Ownership of manual and automated test cases.
• Define and track test metrics, including code coverage, quality, and performance.
• Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
• Ensure the highest level of quality performed by the test team remains strong.
• Determine and meet time estimates and schedules for testing efforts.
• Communicate effectively with customers and vendors as appropriate.
• Facilitate structured walk-through and peer reviews.
• Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
• Create test models (plans, data and scripts), including test data.
• Plan and execute test scripts following detailed steps and scenarios.
• Follow bug reporting and tracking processes.
• Individual contributor as a part of a team, with a predetermined, focused scope of work.
• Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools (Selenium)
• Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support

Qualifications:

• Candidates must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least a 6 month scale to 1 year of working experience in the related field is required for this position.
• Must have 6 months to 1 year experience with software testing (Experience from Internship can be considered.)
• Familiar with Quality Assurance and Defect Management.
• Excellent communication and teamwork skills.
• An analytical mind.
• Keen attention to details.
• Knowledge in Salesforce, PaaS or SaaS will be a plus.

About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Provide technical consultation on various aspects of solutions.
• Conduct unit testing, solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Must have the following Certifications: Platform App Builder, Platform Developer I
• At least 2 years of Salesforce Development Experience

About the Role:

Business Analysts are able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Current state process documentation and problem identification and analysis.
• Future state process and procedure design and documentation.
• Provide consulting and strategic advice to clients.
• Create, refine, and document User Stories.
• Conduct end-user training.
• Support pre-sales efforts by creating and conducting demos.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration and administration.
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
• Preferred to have Salesforce.com Certifications.
• Must have more than 3 years or relevant work experience.

About the Role:

This is a strategic position to our customers and within the Marketing Technology department. Salesforce Developers are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications, technologies and tools.

Responsibilities:

• Provide technical consultation on various aspects of solutions.
• Develop specialities in Salesforce Marketing Cloud data management, scripting languages, API, and/or integrations’
• Execute advanced configuration/development activities per assigned work orders.
• Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives.
• Conduct solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Qualifications:

• Knowledgeable in the following:
  • Data Definition Language (DDL)
  • Data Manipulation Language (DML)
  • Procedural SQL (PL/SQL)
• General understanding of ETL processes and tools
• Experience of working with large data sets
• Solid understanding of database design in the context of Decision
• Support Systems (star schemas)
• Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Understanding of Digital Marketing and its objectives.
• Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor would be advantageous
• Experience of working with non-technical stakeholders to translate business requirements into the technical solution

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