CAREERS

About the Role:

The Project Manager role is a key role within the Delivery team whose purpose is to successfully manage client implementation projects as well as onboarding new clients into an ongoing relationship with us. The PM is responsible for managing scope, schedule and budget to ensure client projects are delivered successfully and profitably.

Responsibilities:

• Onboarding new clients into our delivery methodology
• Implementing and enabling clients with the latest Salesforce technologies
• Budget analysis, resource allocation and coordination of project activities, assigns and monitors work of functional & technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget and monitors reliability and any internal issues that appear as a result of the project.
• Provides leadership in PM processes and best practices to Technology and Creative team members. Establish new processes, document, consult, enforce, and constantly drive project management process improvements.
• Ensures information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stakeholders, project team, and executive management.
• Effectively establish and manage processes with project teams to ensure all processes are effectively meeting business needs.
• Monitor costs and project risks from all perspectives and effectively communicate appropriately.
• Own complete project lifecycle from definition to completion including success.
• Demonstrate an excellent ability to communicate, manage, lead, and influence teams that do not directly report to the PM.
• Influence the selection and implementation of tools to support IT project management processes.
• This position requires ongoing engagement with Business users in Customer Service operations, IT peers & IT functional management, Marketing and Sales, Senior Leadership and other PMs.
• Ability to build and sustain excellent working relationships within IT and across Business teams.

About the Role:

The Marketing Services Campaign Manager will liaise directly with Client marketing teams and focus on planning and executing marketing strategies within the marketing automation platform. Additionally, they strive to improve key marketing functions to acquire, develop, and retain satisfied, loyal relationships and create economic value.

Specific Duties and Responsibilities:

• Works with the Brand teams to manage and track campaign calendars
• Conducts weekly meetings with the Brand teams to review the status of in-flight requests in addition to the forecast of upcoming requests
• Works with campaign operations, the client, and third-party vendor teams to drive campaign execution from requirements to delivery
• Works with the Brand teams to confirm feasibility of the campaign plan and specific campaign requirements
• Reviews JIRA requests and all associated documentation (BRDs, Assets) for completeness and feasibility and transitions to the campaign operations team
• Assigns campaign complexity, confirms Service Level Agreements (SLAs) and delivery timeline 
• Manages the delivery and execution of the request through the campaign development team 
• Works with the campaign operations team on any issues and/or risks that may arise
• Responsible for making recommendations around how to be leverage the platform to enable campaign strategies
• Manages client and team expectations throughout delivery; manage risk and issue escalations related to the campaigns
• Manages the Campaign Services team off-shore providing Campaign technical guidance
• Develops and manages client’s Campaign Best Practices document with other Campaign Managers
• Manages demand for services, capacity to deliver services and client expectations

Basic Qualifications:

• Minimum of 2-3 years of experience in marketing which may include Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations to include:
• Experience with one or more leading marketing automation vendors, e.g. Salesforce Marketing Cloud, Adobe Campaign, Eloqua, Marketo or Strong background in targeting, segmentation, test/control design, and campaign analytics/reporting

Professional Qualifications:

• Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
• Comfortable in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
• Client service delivery experience

Preferred Qualifications

• Business (Systems) Analyst experience
• Experience across more than one vertical, e.g. Life Sciences, Retail, Financial Services
• SFMC Email Specialist Certification
• Medium to High expertise on HTML

About the Role:

The Senior Functional Consultant are able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Specific Duties and Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Current state process documentation and problem identification and analysis
• Future state process and procedure design and documentation 
• Provide consulting and strategic advice to clients
• Create, refine, and document User Stories.
• Conduct end-user training.
• Support pre-sales efforts by creating and conducting demos.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances
• Provide system administration support of internal and customer-facing Salesforce environments, especially related to customized applications, user permissions, security settings, custom objects and workflow.

Requirements:

• Knowledgeable in the following: 
  • SFDC configuration and administration.
  • Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
• Preferred to have Salesforce.com Certifications.

About the Role:

This is a strategic position to our customers and within the Marketing Technology department. Salesforce Developers are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications, technologies and tools, will be responsible for all the delivering of Marketing Cloud implementations, you will provide technical aspects of digital marketing, social media, data analysis, customer journeys and marketing automation to our customers. You will be customer facing and expected to be a high performing and autonomous billed resource.

Specific Duties and Responsibilities:

• Provide technical consultation on various aspects of solutions
• Execute advanced configuration/development activities per assigned work orders
• Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives
• Conduct solutions testing and validation
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)
• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting.
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Advise on strategic accounts to ensure proper subject matter expertise
• Ability to work with technical and non-technical business owners to get things done;
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Partnering with the Sales Team and helping to identify the most appropriate implementation strategy to ensure customer success for new opportunities.
• Working closely with clients to determine their current state and design their 12 month roadmap
• Supporting the development of proposals, statements of work, and contract negotiations.
• Managing senior client relationships and providing team oversight during the delivery of services engagements, acting as the first point of contact for services engagements.
• Teaming effectively with others in the organization, including design and technology teams, and managed services for the implementation of services.
• Contributing directly to client services engagements by working directly with the client to shape and validate the projects, services and outcomes during delivery.
• Participating in operational processes related to specific engagements, including staffing, utilization management, forecasting, time and expense management, and billing and directly managing commercial compliance of services engagements.
• Ensure projects are delivered to the agreed scope, schedule, cost
• Perform Risk Management and actively manage risks and issues
• Manage project budget and accountable in ensuring the profitable delivery of projects
• Provide management of resources assigned to the project
• Lead and “Quarterback” the team assigned to respective clients
• Act as the primary point of contact of our clients for all day to day questions and escalations
• Create and maintain the client’s delivery assets including playbooks, file storage, project tasks, templates etc.
• Regularly train and empower our clients with knowledge of the digital marketing practice, and how AFDigital works
• Responsible for achieving high Customer satisfaction surveys
• Raise delivery risks and issues to management as they happen;
• Responsible for renewing clients and increasing their lifetime spend
• Expected to contribute to the overall success of the company outside of day to day responsibilities
• Expected to implement processes/methodology that will contribute to the growth of the company

Skills and Qualifications:

• 2+ years experience in developing technology solutions
• 2+ years experience working on the Salesforce Marketing Cloud and other Salesforce.com platforms
• Exceptional communication skills with the ability to interface with clients and internal team members 
• Ability to lead and effectively manage technical discussions 
• Extensive experience with Salesforce Marketing Cloud in a consultancy role.

Preferred Skills:

• AMPScript and AMP Email experience are preferred.
• Experience with HTML, CSS, JS, SSJS, SQL, SOQL, or other similar languages.
• Experience with the Salesforce Marketing Cloud Suite. (Email Studio, Mobile Studio, Journey Builder, Interaction Studio, DMP/Data Studio, Advertising Studio, Social Studio, Datorama)
• Marketing Cloud Certifications including: Email Specialist, Marketing Cloud Administrator, Marketing Cloud Developer, or Marketing Cloud Consultant.

Responsibilities:

• Provide E-Commerce Cloud technology expertise for solution design and technical implementation 
• Design, code, unit test, and code review iterative improvements to platform 
• Ensure adherence to sound architecture 
• Improving and maintaining engineering guidelines 
• Stay current with digital commerce technology 
• Drive technical process improvements to site release strategy 
• Technical complexity reduction 
• Translate business and marketing challenges into well-designed solutions. 
• Collaborate cross functional team to determine best path for E-Commerce platform implementation. 
• Stay in tune with latest E-Commerce technology updates, changes, community, and roadmap(s). 
• Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity 
• Enjoy teaching and coaching the business team on how to best use E-Commerce Cloud
• Maintain and document processes/procedures and provide seamless hand-off to business users to utilize.

Qualifications:

• At least 2 years of professional experience. 
• Bachelor’s Degree in Computer Science, Information Technology or any related course. 
• 2 years experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions. 
• Knowledge of digital commerce components such as users, catalog, pricing, inventory and payment.
• 2 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
• Experience with Salesforce Commerce Cloud B2C and B2B Architecture. 
• Experience with server side and client side Javascript. 
• Experience with git source control and collaboration tool such as JIRA, Confluence, Slack 
• Experience agile development methodology 
• Experience with web frameworks, interactive web development, responsive web design 
• Experience with site speed optimization

Required Skills:

• Salesforce Commerce Cloud
• Demandware
• E-Commerce experience/cloud platform

About the Role:

The Quality Analyst ensures that the produced solution is performing according to the requirements.

Responsibilities:

• Understanding of the testing standards, guidelines, and testing methodology as specified in the testing approach.
• Ownership of overall product quality and testing resources.
• Ownership of manual and automated test cases.
• Define and track test metrics, including code coverage, quality, and performance.
• Manage execution of testing efforts; including meeting committed delivery dates for released and soon to be released applications and components.
• Ensure the highest level of quality performed by the test team remains strong.
• Determine and meet time estimates and schedules for testing efforts.
• Communicate effectively with customers and vendors as appropriate.
• Facilitate structured walk-through and peer reviews.
• Coordinate and execute regression testing, test automation, performance testing, functionality and usability testing.
• Create test models (plans, data and scripts), including test data.
• Plan and execute test scripts following detailed steps and scenarios.
• Follow bug reporting and tracking processes.
• Individual contributor as a part of a team, with a predetermined, focused scope of work.
• Preferred Skills: Test Engineering/Automation, Software Development Lifecycle, AGILE and Waterfall, JIRA, Test automation tools (Selenium)
• Test phases in scope: SIT, Cross browser/ Device test, accessibility, Regression test, Performance test, Automation, UAT support

Qualifications:

• Candidates must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least a 6 month scale to 1 year of working experience in the related field is required for this position.
• Must have 6 months to 1 year experience with software testing (Experience from Internship can be considered.)
• Familiar with Quality Assurance and Defect Management.
• Excellent communication and teamwork skills.
• An analytical mind.
• Keen attention to details.
• Knowledge in Salesforce, PaaS or SaaS will be a plus.

About the Role:

The Sales Operations Assistant provides support to the sales team for creation of quotes/proposals and Statements of Work, editing client presentation decks, management of CRM tools to ensure proper pipeline and deal management as well as other administrative tasks necessary to support the sales team.  He/she also matches information in the SOW against P&L data to ensure data veracity. On occasion, he/she will be asked to analyze sales data in preparation for sales cadences and other interdepartmental meetings.

Responsibilities:

• Management and analysis of sales data
• Consolidation and creation of reports for sales and pipeline data
• Management of CRM tools to ensure proper pipeline and forecast hygiene
• Sales team support:  creation of quotes, Statements of Work, client presentation decks and other necessary sales documentation
• Matching of SOW and P&L data
• Tracking and allocation of sales leads 
• Process renewal contracts

Qualifications:

• Excellent time management skills
• Detail oriented and above average organizational skills
• Knowledge in Google Suite applications and Salesforce CRM
• Demonstrates a song sense of urgency to attain desired results 
• Exemplifies a strong sense of teamwork and collaboration to achieve goals across internal AFD LOBs
• Ability to articulate process improvement needs

About the Role:

Proposal Writers essentially compose informative documents in order to help companies secure a client’s business or obtain a government grant. The Proposal Writer needs to write original content, edit documents, and work with other writers and graphic designers, if needed, to create winning proposals.  He/she also needs to look for RFPs or tenders from different tender websites, qualify and recommend those tenders so the team can go after them. Once the tenders are selected, the Proposal Writer will construct the bid response in collaboration with different resource teams. The Proposal Writer needs to follow through on the whole process, from RFP identification to awarding.

Responsibilities:

• Source for RFPs/RFQs on different tender sites
• Lead internal bid overview sessions to discuss the requirements of the bid
• Develop the proposal structure
• Liaise with internal teams to build compliance to the requirements of the bid
• Rewrite/edit proposal responses incorporating responses from different internal teams like sales, marketing, technical, finance, legal and delivery
• Present draft of final proposal to internal teams for review before submission
• Deliver completed proposals before the RFP deadline
• Handle online submissions of RFPs

Qualifications:

• Strong time management/prioritization skills
• Ability to conduct online research
• Strong written English skills
• Excellent attention to detail
• Ability to work under minimal supervision
• Experience in government proposals/grants
• Knowledge of government procurement process
• Proficient in Google Suite applications
• Ability to work with executive leadership throughout the entire proposal process

About the Role:

The Business Development Executive ensures that the produced solution is performing according to the requirements.

Responsibilities:

• Identify, develop and nurture leads generated from marketing campaigns (face to face events, email blasts, webinars) or cold calls in a given territory or from own database
• Qualify leads within first to second contact with customer
• Identify and develop relationship with appropriate contacts within a customer ecosystem
• Assist the field sales representatives in following up contracts/quotes for signature
• Maintain an active digital presence in various social media platforms like LinkedIn and Twitter by inviting and maintaining clients in their network
• Pass on leads with established BANT (Budget Approval Need Timeline) to appropriate account manager

Qualifications:

• Experience in identifying opportunities in digital channels/cold calls is a must
• Excellent verbal and written communication skills
• Solution selling abilities
• Experience in cloud bases solutions 
• Ability to develop an understanding of the client’s specific industry including trends and talking points
• Ability to ask probing questions that will lead to an opportunity being identified

About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Provide technical consultation on various aspects of solutions.
• Conduct unit testing, solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Must have the following Certifications: Platform App Builder, Platform Developer I
• At least 2 years of Salesforce Development Experience

About the Role:

Business Analysts are able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Current state process documentation and problem identification and analysis.
• Future state process and procedure design and documentation.
• Provide consulting and strategic advice to clients.
• Create, refine, and document User Stories.
• Conduct end-user training.
• Support pre-sales efforts by creating and conducting demos.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration and administration.
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
• Preferred to have Salesforce.com Certifications.
• Must have more than 3 years or relevant work experience.

About the Role:

This is a strategic position to our customers and within the Marketing Technology department. Salesforce Developers are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications, technologies and tools.

Responsibilities:

• Provide technical consultation on various aspects of solutions.
• Develop specialities in Salesforce Marketing Cloud data management, scripting languages, API, and/or integrations’
• Execute advanced configuration/development activities per assigned work orders.
• Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives.
• Conduct solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Qualifications:

• Knowledgeable in the following:
  • Data Definition Language (DDL)
  • Data Manipulation Language (DML)
  • Procedural SQL (PL/SQL)
• General understanding of ETL processes and tools
• Experience of working with large data sets
• Solid understanding of database design in the context of Decision
• Support Systems (star schemas)
• Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Understanding of Digital Marketing and its objectives.
• Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor would be advantageous
• Experience of working with non-technical stakeholders to translate business requirements into the technical solution

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