CAREERS

About the Role:

The Non-Profit and Education Director is responsible for setting customers up for success and representing the entire value proposition for the organization’s solutions in the presales cycle.

The Non-Profit & Education Director is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the sales teams to map out successful implementations. For each customer engagement, the Non-Profit and Education Director will assess complexity and propose the right service mix to ensure the customer’s success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer’s success.

Ideal Candidate:

• Bachelor’s Degree highly preferred.
• Experience in nonprofit or higher education enterprise architecture
• Strong written and verbal communication skills, executive level presence and experience in facilitation.
• Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational, and convincing manner
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Ability to link business processes with product/technical solutions.
• 10+ years of experience delivering consulting services, including involvement in scoping, and selling services
• 5-7 years of enterprise level project management experience (contract management, risk management, staffing)
• 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services

Specific Duties and Responsibilities: 

• Collaborate with sales teams to ensure a proper implementation approach is in place to maximize each customer’s success.
• Work with Stakeholders to gather a better understanding of how the platform is currently used, provide recommendations, and implement the new technology.
• Provide implementation best practices.
• Position support, training and other salesforce solutions which may be needed for a successful customer experience.
• Be an expert on partner capability and capacity within their respective region.

About the Role:

The Commercial Delivery Lead will play a pivotal role, serving as an expert in Project Delivery, Customer Success, and a strategic advisor to stakeholders within the business. You will have substantial delivery management experience, in order to deliver results and performance within this role. This will be through the delivery of service requests, projects or programs of work that will deliver solutions required to drive business growth.

This is a hands-on execution-focused role, suited to a senior Salesforce project manager with a growth mindset, who enjoys working with internal and external business stakeholders and will excel at creating clarity from ambiguity. You will understand the dynamics of supporting clients and excel in engaging and maintaining these key relationships.

Responsibilities

• Manage and be responsible for delivery of the Salesforce project deliverables, service requests, operational controls & resolution of client incidents
• Manage capability, and resource development by leading and mentoring multi-disciplinary project teams
• Ensure deliverables are of the highest quality to promote stakeholder satisfaction
• Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
• Deliver projects on time, to the budget, scope and to schedule
• Deliver cross-functional projects that involve web, mobile, data, and traditional application technologies
• Deliver successful projects that involve complex third parties and stakeholder groups
• Monitor client payment status and take action to pause service and chase payment as necessary

Requirements

• Demonstrate deep knowledge of Saleforce.com product offerings and solutions.
• Experienced in managing projects involving integrations between Salesforce and 3rd party systems
• Familiarity working with teams doing custom development around Salesforce products
• Have directly participated in 30 or more Salesforce implementations
• Achieve and maintain relevant Salesforce certifications to effectively perform their day to day job and are on a continuous learning journey demonstrating to peers and staff the importance of learning and certifications.
• Contribute to, iterate and enhance AFDigital service offering, packages and products
• Creative, innovative and able to think outside the box when required
• Attention to detail
• Strong communicator across diverse cultures remote and in-person
• Professional and friendly with focus on incredible customer service
• Continual life-long learner, passionate about the rapidly changing technology environment
• Experience working with Commercial clients, and passion for working with Small Business
• BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience
• Agile / PMP certification a plus

About the Role:

The Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance and generate associated materials to assist the sales teams’ acquisition of new customers and recurring business.

Responsibilities

• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation
• Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
• Elicitation, documentation and analysis of business and technology requirements
• Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
• Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
• Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise
• Developing draft project plans for implementation consulting along with any key risks and issues and their mitigation;
• Ability to work with technical and non-technical business owners to get things done;
• Monitoring and managing the technical pre‐sales environments
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
• Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultants.

Requirements

• 5+ Years Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
• Proven client-facing or Consulting experience within a reputable professional services organisation
• Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
• Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
• Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
• Excellent communicator with strong stakeholder management skills
• Possesses excellent verbal and written communication skills
• Willingness to travel nationally and internationally (up to around 60%)
• Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Experience with architecting solutions and undertaking advisory work
• The ability to be able to support/coach junior developers/consultants
• Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
• We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

About the Role:

The Marketing Cloud Technical Consultant will work on Salesforce’s Marketing technology platform. This role’s main responsibility is delivering solutions on Salesforce marketing products such as Email Studio, Journey Builder, Contact Builder, Mobile Connect, Audience Builder, Personalisation Builder, within the Delivery Services team.

The role is key to ensuring the integration to Salesforce Marketing Cloud is successful. The Marketing Cloud Technical Consultant will have a strong programming background, and will have expertise in infrastructure architecture, client relationships, presentation, team management, and thought leadership skills.

Responsibilities

• Provide technical advisory on Salesforce Marketing Cloud and how other systems will integrate.
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and solution level of effort estimation to ensure that client interests are met and potential business opportunities are established
• Drive preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Collect Architecture and Delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support Demos and POCs
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise.
• Creating Custom Activities to enhance Journey Builder
  Creating innovative technical solutions utilising scripting languages such as Salesforce Marketing Cloud’s AMPscript and SSJS to deliver highly dynamic and personalized content
• Conduct technical workshops, solution testing and validation
• Interacts with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
• Manages customer communications, conflicts, and negotiations related to overall solutions design.
• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Develops detailed configuration specifications documentation targeted to technical consultants.
• Conducts solutions presentations and obtains customer acceptance to solution design
• Validates solutions after built and provides solution walkthrough with customer. Guides customer through solution deployment.
• Participates in pre-sales project scoping activities consisting of (but not limited to):
  • Requirements, deliverables, assumptions and exclusions documentation
  • Project resource and delivery timeframe estimates
  • Client discovery and requirement meetings
  • From time-to-time you may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of Concept (POC) development with prospects
  • Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%.

To succeed in this role, you will have the following experience:

• Qualifications, Business, Computer Information Systems, or similar degree preferred or equivalent experience with demonstrated proficiency
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences.
• Experience in the interactive marketing industry preferred
• Experience developing SQL and experience with a RDBMS such as MySQL, Oracle, Netezza, or MS SQL Server
• Familiarity with server side web development design languages, scripting tools, and protocols such as HTML, XML, JavaScript, HTTP, CSS, XSLT, AJAX, JQuery
• Familiarity with SOAP and REST API
• Familiarity with client side programming languages such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
• Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
• Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred
• Familiarity with security standards such as TLS, SSL, data encryption preferred
• Strong knowledge of amp scripting, SQL, text and HTML emails, cloud pages, SMS and MMS messages, and push notifications from MobilePush and Mobile SDK

Desirable

• Certified Salesforce Marketing Cloud Consultant and other relevant Salesforce certification
• Basic HTML, CSS and JavaScript skills, ideally SQL and AMPscript
• Other marketing cloud technology incl. Adobe and Google Marketing Platform
• Previous consulting experience desired

What’s in it for you?

• Outstanding opportunity to take your career to the next level and advise our clients
• You will get to work on top brands, new salesforce and existing salesforce marketing cloud projects

About the Role:

The position calls for a graduate with a degree in Psychology, Business Administration, or a related course. Must be knowledgeable in job posting, hiring, interviewing and employee orientation. Proficient in MS Office applications and email communications. Must be detailed-oriented and well-organized at work. Capable of multitasking and can meet deadlines when required. Job functions include timekeeping, documentation filing and organizing, data encoding, problem solving, inventory-taking and supplies tracking,interfacing with government institutions and engagement activities.

Responsibilities

• Assisting with day to day operations of the HR functions and duties
• Providing clerical and administrative support to Human Resources executives
• Compiling and updating employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training etc)
• Coordinate HR projects (meetings, training, surveys etc) and take minutes (MOM)
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary
• Supports hiring managers in their recruitment requirements in identifying suitable candidates through internal & external application (direct application, job portal, recruitment agencies). Coordinate with the delivery team on the scheduling and conduct interviews
• Responsible for Sourcing and Recruiting related activities focused on various positions across industry sectors (IT, Shared Services, Social Marketing, General Marketing and Advertising, Airlines, Banking and Finance, BPO, and other managed/staff augmented service industry)
• Other tasks that may be assigned from time to time
• Coordination with Finance on employee cash advances and reimbursements, requests for payment
• Schedule, administers exams, and make initial interview for on-boarding Employee and exits
• Administer and handle center’s purchasing, travel and visa related procedures and other general office administration tasks
• Manage monthly payable for Local Mandatories.
• Help manage employee engagement activities

Requirements:

• Candidates must possess at least a Bachelor’s/College Degree in Human Resource Management, Psychology or business course.
• FRESH GRADUATES ARE WELCOME TO APPLY
• Ability to multitask
• Must start ASAP