CAREERS

About the Role:

Our company goal is to achieve 40 managed services clients that spend >$20k/mo on average. You will play a key role in achieving this goal, and hitting the next horizon of our business. Aside from playing an individual sales contributor role, we’d also like you to take an active role in managing and iterating the Sales Experience, playing a Product Manager role on our “Sales Experience”.

Specific Duties and Responsibilities:

As a Strategic Account Manager

• To exceed quarterly sales targets by selling Salesforce solutions into enterprise accounts. You will manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.
• Pipeline development through a combination of cold calling, email campaigns, and market sector knowledge/intelligence.
• Create and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business case definition, ROI analysis, references, and analyst data.
• Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.
• Generate short-term results whilst maintaining a long-term perspective to maximize overall revenue generation.
• Daily update of the Salesforce system with accurate customer and pipeline data.
• Accurate monthly forecasting and revenue delivery

As a Product Manager

As a dual role, you will be expected to enhance and manage the repeatable Sales Experience template as a Product, and ensure a cadence and general agile ceremonies and language is used e.g. backlogs, sprints, bugs, etc

• Leading the regular review and optimisation of the Sales Template, including the methodology and process, sales templates, and training material
• Eliciting feedback from customers, partners, and internal stakeholders, and managing a feedback loop
• Monitoring the market and maintaining competitive analysis to understand key trends and best practices as they evolve.
• Defining a clear vision, and aligning stakeholders around the vision.
• Prioritizing product features, capabilities, and bug fixes
• Ensuring Sales and Pre-Sales teams are trained on using the Sales Template
• Leading through others, it is expected that you will play a leadership role and recruit/assign Product Roles to other team members across our business to support your vision

Qualifications:

About the Role:

The Financial Services Business Lead acquires, maintains and expands relationships with strategically important and large enterprises. Assigned to a number of named customers, the strategic account director is responsible for achieving sales quota and assigned strategic account objectives as well as developing business within some white space accounts.

Specific Duties and Responsibilities:

• Establish professional and deep relationships with key personnel in assigned customer accounts
• Leads account planning process that develops account strategy, financial targets and critical milestones for 1-3 year period
• Leads cross functional team within Salesforce to meet customer accounts performance objectives and expectations
• Deep understanding of customer’s business environment, proactively assesses, clarifies and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs and generating pipeline for the Salesforce
• Engage with prospect organizations to position Salesforce solutions through strategic value based selling, business case definition, ROI analysis, references and analyst data.
• Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Co-Primes, Executives, Partners etc.
• Generate short term results whilst maintaining a long term perspective to maximize overall revenue generation.
• Accurate quarterly forecasting and revenue delivery.
• Sales into the industry vertical
• Grow existing accounts
• Thought leadership and content creation
• Industry events
• Best practices and IP around Industry 
• Build a centre of excellence for the Industry

Qualifications:

About the Role:

The Technical Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance, and generate associated materials to assist the sales teams’ acquisition of new customers and
recurring business.

Specific Duties and Responsibilities:

• Be a leader and driver across our business in Salesforce CRM capability and Services.
• Strategically drive and influence the internal and client adoption of Sales, Service, Community, Marketing, and other relevant clouds and technologies
• Influence winning deals and increasing AFDigital’s customer portfolios and customer lifetime value in different industries through your thought leadership and by providing the best practice Salesforce solution.
• Lead clients through digital transformation journey by running strategic workshops, future design, quarterly business reviews, and management consulting
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Assist the sales team in the preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand and advise on the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third-party components, and integration points
• Support opportunities with product knowledge, solution capability, and best practice advice
• Support tailored solution demos, pilots, and prototypes
• Assist in the development of packages, service offering, delivery templates, data sheets / sell sheets / competitive differentiators
• Explain internally and externally complex technology concepts in simple language.
• Provide governance and best practices/standards supporting the full application development lifecycle. You strive for continuous improvement.
• Design solutions with maximum customer adoption, usability and reusability while minimizing complex code and customization.
• Configure changes and customization in Salesforce: design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Coach, guide and mentor on-shore and off-shore developers in accomplishing architecture, design and implementation goals.
• Supervise complex Salesforce implementations and staff to achieve objectives including staff development, client needs and implementation profitability.
• Support various clients concurrently with aggressive timelines to achieve objectives including client satisfaction and implementation profitability.
• Work closely with other departments and Partners to ensure a seamless 10 out of 10 experience is delivered to our customers
• Work with the technical developers on potential customizations to the product.
• Provide mentoring and technical training for staff on and off-shore.
• Monitoring and managing the technical pre- sales environments
• Represent AFDigital publicly as a thought-leader / proxy regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Advise on strategic accounts to ensure proper subject matter expertise
• Develop solution centric selling strategies

Qualifications:

About the Role:

MuleSoft Architect helps design and build integration between multiple on premises and/or cloud hosted systems. The Architect must be capable of understanding business requirements, working with Business/ Technology leaders, Enterprise Architects and End Users to develop a proposed solution and work with the technical team to develop and deploy the solution. This position requires experience with middleware applications, including expert level knowledge with Mulesoft, as well as experience in detailed requirements analysis, software design, testing, and deployment.

Specific Duties and Responsibilities:

• Collaborate with enterprise architects and IT program managers to enhance existing business applications and facilitate solutions to meet business requirements
• Assist in architecting technical solutions for enterprise systems using the MuleSoft product suite to drive the value equation and adapt to a rapidly changing business environment Knowledge of SOA
• Design patterns for building middleware systems ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing, Batch message processing, error handling and reconciliation mechanisms.
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions in multi-vendor and architecture committee meetings.
• Identify, analyze and design integration flows using Mule ESB Anypoint Studio and technically own and manage the process of ensuring on time and on budget build and integration of the various elements of the solution
• Good understanding of integration design patterns & best practices
• In depth experience using Agile, Scrum and iterative development practices
• Assist on technical POC’s to prove out technology and ultimately leading into selection.

Skills and Qualifications:

About the Role:

You’ll bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in one or more of the following areas:

Experience:

• Application rationalisation and Modernisation
• IT Operating Model, IT Service Management and Cost optimisation
• Digital Architecture, Cloud business case and benefits modeling

About the Role:

Data Integration Analyst will help design and build integration between multiple on premises and/or cloud hosted systems. This role requires experience with middleware applications, including good working level knowledge with Mulesoft and Data Management, as well as experience in detailed requirements analysis, software design, testing, and deployment.

Specific Duties and Responsibilities:

• Technical analysis and design of platform solutions to meet and exceed expectations of a Portfolio of work aligned with the enterprise architecture.
• Secure and automate solutions through collaboration with internal stakeholders and third-party resources.
• Analyse and develop source system data models, integration data models and provide data flows, mapping, cleansing and lineage.
• Develop and support data integration canonical model and API catalogue.
  Proactively evolve and apply best practices methodologies, standards and leading guidelines.
• Ensure re-use through consumption and expansion of shared platform technology assets and get endorsement for exceptions.
• Apply data integration architectural standards/principles, product-specific guidelines, security standards, usability design standards, as appropriate.
• Ensure quality through use of manual and automated controls in data and integration design and analysis.
• Collecting and documenting data-integration business requirements and translating them to technical terms.
• Resolve any data related issues found post-production, including obtaining clarification from clients, correct data issues and/or develop alternate solutions.
• Provide insight and direction on roles and responsibilities required for integration platform/product operations.
• Identify, communicate, and mitigate data-integration Risks, Assumptions, Issues and Decisions throughout the full lifecycle.
• Using strategic thinking, provide and compare various options based on feasibility and impact analysis, propose actionable plans and roadmaps for both tactical and strategic needs.
• Act as subject matter expert and liaison on data integration topics.
• Provide data-integration technical subject matter expertise and work with a team (Project/Portfolio managers, Developers, Product Owners, Architects, Business Analysts, and other Tech Leads) to ensure integration development requirements are aligned with scope, schedule, priority, and business objectives.

Required Experience:

• Bachelor’s Degree or equivalency (Computer Science, IT, or related disciplines).
• 10+ years overall IT industry experience.
• 5+ years in a data–integration role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms.
• 2+ Experience working with MuleSoft, Salesforce.
• Experience in event-driven integration.
• Multi-system data Integration using industry standards such as SOA, EAI, BPI and API using API Gateway, iPaaS and ESB technologies. 

About the Role:

The Project Manager role is a key role within the Delivery team whose purpose is to successfully manage client implementation projects as well as onboarding new clients into an ongoing relationship with us. The PM is responsible for managing scope, schedule and budget to ensure client projects are delivered successfully and profitably.

Specific Duties and Responsibilities:

• Onboarding new clients into our delivery methodology
• Implementing and enabling clients with the latest Salesforce technologies
• Budget analysis, resource allocation and coordination of project activities, assigns and monitors work of functional & technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget and monitors reliability and any internal issues that appear as a result of the project.
• Provides leadership in PM processes and best practices to Technology and Creative team members. Establish new processes, document, consult, enforce, and constantly drive project management process improvements.
• Ensures information and operational issues concerning project status (schedules, deliverables, costs, risks, issues) passes to-and-from stakeholders, project team, and executive management.
• Effectively establish and manage processes with project teams to ensure all processes are effectively meeting business needs.
• Monitor costs and project risks from all perspectives and effectively communicate appropriately.
• Own complete project lifecycle from definition to completion including success.
• Demonstrate an excellent ability to communicate, manage, lead, and influence teams that do not directly report to the PM.
• Influence the selection and implementation of tools to support IT project management processes.

About the Role:

We are currently looking for a driven and enthusiastic sales professional to join our thriving Salesforce Professional Services Firm. As a Sales Executive, you will drive business opportunities through the end-to-end sales cycle engaging with senior business and IT executives within the assigned customer base. Your main focus will be to acquire new business.

You will be working in a fast-paced, innovative, and growing environment. The role is a performance and quota-driven role.

Specific Duties and Responsibilities:

• Own and hit/exceed annual sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand Industry-specific trends, opportunities, threats, and solutions
• Reporting on forces that shift tactical budgets and strategic direction of accounts

Qualifications:

• Demonstrated ability to generate opportunities and drive the sales cycle
• Excellent verbal and written communication skills
• Solution selling abilities
• Basic knowledge of CRM and marketing automation
• Strong presentation skills
• Demonstrated hunter mentality – ready to go out and find new opportunities and customers through an organized prospecting process and sales methodology
• Self-starter who can work independently in a remote environment
• Possesses the ability to bring deals to closure and orchestrate the necessary resources needed to win
• Sales Hygiene – regularly update CRM system and forecast accurately

About the Role:

Managed Services will provide Customers (from Small /Medium Business to Enterprise Customers) with Salesforce administrative maintenance and support while maintaining an ongoing relationship/partnership with the customer to drive both their business vision and foster continued growth and additional value with their Salesforce journey. The Managed Service Lead will manage and grow the Managed Service team to be a full-service practice within Gerent. The MS Lead will also help with promoting and selling to our customers and prospects.

Specific Duties and Responsibilities:

• Working within the Customer Success team to develop a Managed Service
• Model, including approaches and methodology.
• Managing the Support and Managed Services for Salesforce customers to ensure a successful user experience
• Grow and Develop a MS team to grow the Managed Services practice
• Train and Educate resources to help and assist with Customer Support and Managed Services when called upon
• Work with Customer Success and Sales to identify opportunities within our current customer base and with prospects
• Manage complex multi-disciplined CRM support and maintenance for customers.
• Manage day-to-day execution of support and maintenance for customers.
• Assist with the planning, tracking, documentation and status updates for support and administration activities.
• Related to the support and maintenance of customers, you will conduct and/or manage others with the following Business Analyst responsibilities
• Lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions.
• Ability to perform end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.
• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Gather requirements and assist with the creation of fixes and solutions, as needed.
• Provide hands-on configuration and customization of the Salesforce product in declarative tasks.
• Participate in end-to-end implementation planning including project management, issue management, communication and change management.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

Qualifications:

• 5+ Years Salesforce experience as an administrator and/or consultant
• Salesforce Certified Administrator, Sales Cloud certification required
• Salesforce and other certifications (preferred)
• Reliable internet and experience with online meeting tools such as Zoom, WebEx and Google Meet
• Must be comfortable working with Managers and Users at various levels within our customer’s organization
• Must be able to analyze, access and define user requirements and recommend solutions and best practices that support and maintain the customers goals.
• Experience working with and managing offshore teams for development and communicating requirements/solution design.
• Experience managing an onshore team. Including hiring, mentoring, leading and supporting a team of Managed Service Consultants.

About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Provide technical consultation on various aspects of solutions.
• Conduct unit testing, solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Must have the following Certifications: Platform App Builder, Platform Developer I
• At least 2 years of Salesforce Development Experience

About the Role:

The Marketing Cloud Functional Consultant will contribute to the strategy and implementation of the Salesforce Marketing Cloud stack for AFDigital’s clients. As an experienced subject matter expert, they will be able to advise clients on best practice technical solutions for digital marketing, social media, data analysis, customer journeys and marketing automation.

Specific Duties and Responsibilities:

• Work with customers to develop an understanding of the clients Customer Experience strategies that are measurable and automated, with a focus on the Marketing Cloud suite of products such as Interaction Studio and Datorama.
• Run discovery workshops to understand the clients business needs and educate customers on best practice.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box    Contribute to the analysis of businesses and documentation of technology requirements.
• Create analysis artifacts including but not limited to requirements specification documents, blueprints, solution architecture, product backlogs, roadmaps, business processes, user personas, journey maps, implementation plans and other documentation.
• Interact with both functional and technical customers in order to understand requirements, and work with the team to design the right solutions that enable delivery with speed, agility, and stability.
• Provide Training to customers on all modules of Salesforce Marketing Cloud
• Partnering with the Sales Team and helping to identify the most appropriate implementation strategy to ensure customer success for new opportunities
• Liaise with the campaign team to execute client campaigns
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity
• Works effectively individually, with AFDigital team members, and customer team members toward customer satisfaction and success
• Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate
• Demonstrates the ability to understand Salesforce.com administration / configuration / data migration / integration
• is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultant
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc.
• Continue to grow by completing Trailhead and obtaining certification

Skills & Qualifications:

• 2+ years experience in developing technology solutions
• 2+ years experience working on the Salesforce Marketing Cloud and other Salesforce.com platforms
• Exceptional communication skills with the ability to interface with clients and internal team members 
• Ability to lead and effectively manage technical discussions 
• Extensive experience with Salesforce Marketing Cloud in a consultancy role.

Preferred Skills:

• AMPScript and AMP Email experience are preferred.
• Experience with HTML, CSS, JS, SSJS, SQL, SOQL, or other similar languages.
• Experience with the Salesforce Marketing Cloud Suite. (Email Studio, Mobile Studio, Journey Builder, Interaction Studio, DMP/Data Studio, Advertising Studio, Social Studio, Datorama)
• Marketing Cloud Certifications including: Email Specialist, Marketing Cloud Administrator, Marketing Cloud Developer, or Marketing Cloud Consultant.

About the Role:

The Marketing Cloud Developer is responsible for understanding business requirements and delivering high-quality technical solutions that empower the Marketing teams to utilize the Marketing Cloud automation platform, 

This position will support the email marketing team with building custom queries, email templates, amp script-based dynamic templates, automation jobs, and build out comprehensive customer journeys.

Specific Duties and Responsibilities:

• Create SQL-based query activities for audience segmentation, reporting and data extracts
• Email & Cloud Page Coding
• Provide Front-end html and javascript & HTML coding in support of Cloud Pages; ideally, help move to template based emails
• Code Ampscript in support of complex dynamic emails
• Integrate with external systems both incoming and outgoing
• Familiarity with SSJS + Automation Studio to make API calls
• Experience in Automation Studio for file imports inclusive of encryption/decryption
• Provide REST support for leveraging SFMC web service to:
• Trigger communications, journeys, and automations
• Transfer data into journeys and data extensions
• Retrieve data from extract tables
• Expand Travelers utilization of SFMC REST web service
• Familiar with Salesforce connectors (marketing for service/SFCC cartridge)
• Work with Predictive Intelligence / Einstein
• Setup new algorithms
• Guide developers on tagging

Requirements:

• 3 years or more hands-on experience designing and developing strategic solutions via Salesforce Marketing Cloud
• Salesforce Marketing Cloud Administrator experience
• Proficiency with Salesforce Marketing Cloud development is desirable
• Contact Builder relational data model configuration
• SQL-based query activities for audience segmentation, reporting and data extracts
• Designing and creating automations via Automation Studio
• Content Builder dynamic email creation
• REST support for leveraging Marketing Cloud web service to transfer data into journeys and data extensions
• Build triggered sends, journeys, and automations
• Landing page and web form creation via Cloud Pages
• SMS Text campaigns via MobileConnect in Mobile Studio
• Proficient is Ampscript, Javascript, HTML, and CSS
• Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
• Ability to rapidly learn technical and business concepts
• Ability to provide technical leadership and guidance to team members
• Ability to present technical concepts to technical and business audiences
• Commitment to high quality work and timely deliverables
•  Proficient written and verbal communication skills
• Keeps apprised of industry & digital trends as well as platform enhancements and applies this knowledge to business strategy
• Validating solution components and provide solution walkthrough with stakeholders

About the Role:

The Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance and generate associated materials to assist the sales teams’ acquisition of new customers and recurring business.

Specific Duties and Responsibilities:

• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation 
• Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
• Elicitation, documentation and analysis of business and technology requirements
• Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
• Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
• Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise
• Developing draft project plans for implementation consulting along with any key risks and issues and their mitigation;
• Ability to work with technical and non-technical business owners to get things done;
• Monitoring and managing the technical pre‐sales environments
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
• Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultants.

Requirements:

• 5+ Years Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
• Proven client-facing or Consulting experience within a reputable professional services organisation
• Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
• Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
• Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
• Excellent communicator with strong stakeholder management skills
• Possesses excellent verbal and written communication skills
• Willingness to travel nationally and internationally (up to around 60%)
• Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Experience with architecting solutions and undertaking advisory work
• The ability to be able to support/coach junior developers/consultants
• Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
• We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

About the Role:

The Solution Architect plays a critical client-facing role that interprets and translates client requirements into a viable and scalable solution that provides a net positive result for the client. The Solution Architect operates across both sales and delivery to provide solution architecture, design, estimates, prioritization, quality assurance and generate associated materials to assist the sales teams’ acquisition of new customers and recurring business.

Specific Duties and Responsibilities:

• Lead clients through a digital transformation journey by running strategic workshops, future journey design, quarterly business reviews and management consulting
• Drive solutions development through requirements gathering/analysis/discovery, business plan creation, and effort estimation
• Responsible for final quality, result and CSAT of delivery teams of architected solution
• Act as the on-shore Solution POC that will consult face to face with on-shore clients and communicate requirements and solution architecture to off-shore teams for implementation 
• Function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Develop expertise across multiple industries while demonstrating an awareness of the full breadth of services offered by AFDigital
• Elicitation, documentation and analysis of business and technology requirements
• Creation of analysis artifacts including but not limited to requirements specification documents, solution architecture, entity relationship diagrams, requirements traceability matrix, product backlogs, roadmaps, business processes, user personas, implementation plans and other documentation.
• Problem solve and explore alternative solutions, outcomes, propose solutions and ‘’think outside the box
• Demonstrates proven extensive knowledge levels and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of customers
• Reviews, analyzes, and evaluates business process, systems, models, requirements, and user needs
• Able to work with other team members to formulate and implement complex systems / solutions that parallel overall business strategies that will foster growth and continuity.
• Assist the sales team in preparation and delivery of client presentations, proposals, and SOWs that clearly articulate the solution relative to client needs
• Understand the additional applications/components that would be needed/required for customers and how they would fit into the overall solution design, including new and existing components, third party components, and integration points
• Create, curate and develop solution architecture and delivery assets for reuse
• Support opportunities with product knowledge, solution capability, and best practices
• Support tailored solution demos, pilots and prototypes
• Assist in the development of data sheets / sell sheets / competitive differentiators
• Advise on strategic accounts to ensure proper subject matter expertise
• Developing draft project plans for implementation consulting along with any key risks and issues and their mitigation;
• Ability to work with technical and non-technical business owners to get things done;
• Monitoring and managing the technical pre‐sales environments
• Represent AFDigital publicly as a thought-leader regularly creating and publishing high value content for example: blogging, video content, podcasting, public speaking etc
• Demonstrates the ability to perform Salesforce.com administration / configuration / data migration / integration duties as directed
• Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
• Working closely with project teams right from pre-sales to delivery
• Mentor and provide guidance to other up and coming consultants.

Requirements:

• 5+ Years Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, and/or solution architect
• Proven client-facing or Consulting experience within a reputable professional services organisation
• Certifications in Salesforce Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I or II
• Specific product-based experience or knowledge of Salesforce Sales Cloud, Marketing Cloud or Service Cloud (highly desirable)
• Bachelors or Master’s degree in Computer Science, Information Systems or related areas;
• Excellent communicator with strong stakeholder management skills
• Possesses excellent verbal and written communication skills
• Willingness to travel nationally and internationally (up to around 60%)
• Knowledge around Agile methodology or Certified Scrum Master preferred, but not required.
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Experience with architecting solutions and undertaking advisory work
• The ability to be able to support/coach junior developers/consultants
• Competent with gathering requirements using agile practices like user stories, information modelling and detailed analysis.
• We are looking for someone who is commercially astute and can work on delivery of Salesforce solutions with clients and build future roadmaps too.

About the Role:

In this role, your duties will include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products

Specific Duties and Responsibilities:

• Ensuring optimal performance of salesforce systems and products.
• Upgrading and configuring salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing sales department leads, contacts, and other data.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Preparing reports for Sales and other departments
• Deploying Salesforce configuration and code to various sandboxes and production environments to conduct QA, UAT and Production deployment
• Reports and dashboard development
• Participating in Client/Team Meetings

Requirements:

• Salesforce certified administrator or salesforce certified advanced administrator.
• A bachelor’s degree in computer science would be advantageous.
• 2-3 years of experience as a salesforce administrator in a similar environment.
• Extensive experience in the administration and maintenance of salesforce systems.
• Experience in performing salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain salesforce databases.
• In-depth knowledge of salesforce products and their functionalities.
• Proficiency in creating salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating salesforce reports.
• Ability to provide salesforce training and end-user support.

About the Role:

AFDigital is looking for a full time, experienced technical lead with prominent experience on Salesforce development. This role will carry the responsibility of developing the CRM throughout the AFDigital organization. You will support our global Salesforce environment as well as all major integrations to the Salesforce platform.

Specific Duties and Responsibilities:

• Serve as the subject matter expert for solution architecture that will include configuration, development, integration and customization of complex environments.
• Serve as technical lead for Salesforce projects.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives and company goals.
• Communicate with project managers, product managers, administrators and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Develop software solutions using Salesforce.com API framework, and 3rd party APIs.
• Experience deploying, supporting and integrating sales enablement tools (AppExchange) with Salesforce.
• Enjoys working in an agile team where things move quickly and priorities frequently shift.

Requirements:

• At least 6 years of relevant full-time Salesforce developer experience.
• Experience developing customer-facing user interfaces.
• Salesforce Platform Developer I certification
• Strong understanding of Salesforce Declarative Customization and Administration (custom objects, reports, workflows, assignment rules, process builder, and flows).
• Strong understanding of Salesforce Programmatic Customization (Apex, Triggers, Batch Class, Queueable Class, VisualForce pages, Lightning Aura, Lightning Web Components).
• Proficient in the English language.

Ideal Qualifications:

• Experience working with globally distributed teams.
• Salesforce Consultant Certification.
• Salesforce Platform Developer II Certification

About the Role:

The MuleSoft Developer works with the Project Manager, customers, architects and partners to implement MuleSoft’s AnyPoint platform in order to solve mission-critical business challenges. The individual will build and maintain integrations for multiple on premises and/or cloud systems and must be capable of understanding business requirements, working with end users and developing and deploying the integrations.

This individual must be able to provide technical expertise in large, complex environments and must have a track record of successful and reference-able customer projects. This role requires knowledge and experience with J2EE, MuleSoft product suite as well as experience in detailed requirements analysis, software design, development, testing, and deployment.

Specific Duties and Responsibilities:

• Identify, analyze and develop interfaces and integration flows using Mule ESB Anypoint platform including Mule Runtime, Connectors, Design Center and API management
• Responsible for programming and software development using various programming languages and related tools and frameworks, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementation.
• Explain complex technical issues to project managers, developers, team leads and architects in an easy to understand manner, and recommend clearly thought out solutions.
• Deep understanding of Synchronous / Asynchronous communication patterns and problem solving abilities with respect to Message Sequencing, Correlation, and Queuing
• Knowledge of Integration Design patterns for building middleware systems from the ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed Delivery, Message Sequencing, Batch Message processing, error handling and reconciliation mechanisms.
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions in multi-vendor and architecture committee meetings.
• Develop solutions by designing system specifications, standards and programming
• Troubleshoot issues and provide bug fixes
• Good knowledge of SOA architecture and fluency in web service standards such as WSSE and technologies (XML, SOAP, WSDL, XSD, UDDI, REST) is a must
• Good understanding of relational databases; experience working with different adaptors and JMS queues required
• Implementation experience with Mule API management portal or another framework is preferred
• Some implementation experience with framework-based J2EE solutions is preferred
• Knowledge of Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution
• Provide status updates and reporting metrics to the program leadership and contribute towards on-time and on-budget delivery

Ideal Candidate:

• 1+ years of experience working with the MuleSoft Anypoint platform as a Developer
• 1+ years of software development experience. Software integration and/or other ESB experience are a must.
• Experience in small to large size implementations, working with geographically distributed teams.
• Intermediate level Java development experience is a must
• Strong knowledge of EAI/SOA best practices, development methodologies & standards
• Has strong experience in the Application Integration Architecture, Solution Design, and Development using SOA/EAI solutions
• Experience with SOAP and REST is a must
• Solid Programming skills using J2EE, Design Patterns, JMS, SOAP / REST Web Services, XSLT, CXF, Spring Framework, etc.
• Experience with Mule administration, configuration and tuning.
• Demonstrated experience implementing Mule ESB architecture, rules, caching, etc.
• Experienced troubleshooting Mule ESB, including working with debuggers, flow analyzers and configuration tools.
• Have expertise in large distributed systems, legacy experience is considered an asset
• Background in both agile and waterfall methodologies
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills
  Bachelor’s degree in Computer Science or any related field.

About the Role:

The Functional Consultant is able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, and configure Salesforce as per client requirements.

Specific Duties and Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Communicate project status to management and elevate project concerns to appropriate internal project sponsors.
• Liaising between stakeholders and the AF Digital technical team
• Requirement gathering and facilitating workshops, then translating this information into technical requirements for the AF Digital team to solution in line with business requirements.
• Hands on with Salesforce Configuration and have previously worked in the same environment.
• Unblocking the AFDigital Developers if they have any questions on the stories and leveraging the correct information to align with the current sprint goals.
• Total experience-5 yrs, relevant SF experience: 2-4 years

Requirements:

• Excellent communications skills to liaise with all levels of stakeholders regarding Salesforce capabilities.
• Proven experience in facilitating requirements gathering workshops.
• Help implement successful Salesforce.com solutions through AF Digital Technical teams.
• At least 2 to 4 years’ experience in a similar functional consultant role
• Develop and maintain relationships with key stakeholders.
• Sound technical knowledge and understanding of the Salesforce platform.
• Salesforce Admin Certified & Good knowledge on Sales & Service Cloud.

About the Role:

The Marketing Services Campaign Manager will liaise directly with Client marketing teams and focus on planning and executing marketing strategies within the marketing automation platform. Additionally, they strive to improve key marketing functions to acquire, develop, and retain satisfied, loyal relationships and create economic value.

Specific Duties and Responsibilities:

• Works with the Brand teams to manage and track campaign calendars
• Conducts weekly meetings with the Brand teams to review the status of in-flight requests in addition to the forecast of upcoming requests
• Works with campaign operations, the client, and third-party vendor teams to drive campaign execution from requirements to delivery
• Works with the Brand teams to confirm feasibility of the campaign plan and specific campaign requirements
• Reviews JIRA requests and all associated documentation (BRDs, Assets) for completeness and feasibility and transitions to the campaign operations team
• Assigns campaign complexity, confirms Service Level Agreements (SLAs) and delivery timeline 
• Manages the delivery and execution of the request through the campaign development team 
• Works with the campaign operations team on any issues and/or risks that may arise
• Responsible for making recommendations around how to be leverage the platform to enable campaign strategies
• Manages client and team expectations throughout delivery; manage risk and issue escalations related to the campaigns
• Manages the Campaign Services team off-shore providing Campaign technical guidance
• Develops and manages client’s Campaign Best Practices document with other Campaign Managers
• Manages demand for services, capacity to deliver services and client expectations

Basic Qualifications:

• Minimum of 2-3 years of experience in marketing which may include Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations to include:
• Experience with one or more leading marketing automation vendors, e.g. Salesforce Marketing Cloud, Adobe Campaign, Eloqua, Marketo or Strong background in targeting, segmentation, test/control design, and campaign analytics/reporting

Professional Qualifications:

• Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
• Comfortable in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
• Client service delivery experience

Preferred Qualifications

• Business (Systems) Analyst experience
• Experience across more than one vertical, e.g. Life Sciences, Retail, Financial Services
• SFMC Email Specialist Certification
• Medium to High expertise on HTML

Responsibilities:

• Provide E-Commerce Cloud technology expertise for solution design and technical implementation 
• Design, code, unit test, and code review iterative improvements to platform 
• Ensure adherence to sound architecture 
• Improving and maintaining engineering guidelines 
• Stay current with digital commerce technology 
• Drive technical process improvements to site release strategy 
• Technical complexity reduction 
• Translate business and marketing challenges into well-designed solutions. 
• Collaborate cross functional team to determine best path for E-Commerce platform implementation. 
• Stay in tune with latest E-Commerce technology updates, changes, community, and roadmap(s). 
• Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity 
• Enjoy teaching and coaching the business team on how to best use E-Commerce Cloud
• Maintain and document processes/procedures and provide seamless hand-off to business users to utilize.

Qualifications:

• At least 2 years of professional experience. 
• Bachelor’s Degree in Computer Science, Information Technology or any related course. 
• 2 years experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions. 
• Knowledge of digital commerce components such as users, catalog, pricing, inventory and payment.
• 2 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
• Experience with Salesforce Commerce Cloud B2C and B2B Architecture. 
• Experience with server side and client side Javascript. 
• Experience with git source control and collaboration tool such as JIRA, Confluence, Slack 
• Experience agile development methodology 
• Experience with web frameworks, interactive web development, responsive web design 
• Experience with site speed optimization

Required Skills:

• Salesforce Commerce Cloud
• Demandware
• E-Commerce experience/cloud platform

About the Role:

The Salesforce developer may design, code, test and implement new Salesforce applications to meet project objectives and support new or expanding business objectives. Many aspects of the job are similar to those of a software developer, including analysis, testing and deployment of new or updated applications.

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Provide technical consultation on various aspects of solutions.
• Conduct unit testing, solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.).

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration, Apex, VisualForce, Native, MySQL, SFDC Lightning or Javascript, DevOps, GitHub (or something similar)
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Must have the following Certifications: Platform App Builder, Platform Developer I
• At least 2 years of Salesforce Development Experience

About the Role:

Business Analysts are able to facilitate stakeholders, perform consultancy, business analysis, document process and procedure, provide strategic advice and configure Salesforce as per client requirements.

Responsibilities:

• Perform business requirements elicitation, analysis, scoping, management, and documentation.
• Current state process documentation and problem identification and analysis.
• Future state process and procedure design and documentation.
• Provide consulting and strategic advice to clients.
• Create, refine, and document User Stories.
• Conduct end-user training.
• Support pre-sales efforts by creating and conducting demos.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.
• Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.

Qualifications:

• Knowledgeable in the following:
  – SFDC configuration and administration.
  – Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance.
• Preferred to have Salesforce.com Certifications.
• Must have more than 3 years or relevant work experience.

About the Role:

This is a strategic position to our customers and within the Marketing Technology department. Salesforce Developers are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications, technologies and tools.

Responsibilities:

• Provide technical consultation on various aspects of solutions.
• Develop specialities in Salesforce Marketing Cloud data management, scripting languages, API, and/or integrations’
• Execute advanced configuration/development activities per assigned work orders.
• Serve as a technical liaison to Salesforce Marketing Cloud product teams to support custom and/or atypical initiatives.
• Conduct solutions testing and validation.
• Support documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Qualifications:

• Knowledgeable in the following:
  • Data Definition Language (DDL)
  • Data Manipulation Language (DML)
  • Procedural SQL (PL/SQL)
• General understanding of ETL processes and tools
• Experience of working with large data sets
• Solid understanding of database design in the context of Decision
• Support Systems (star schemas)
• Familiarity with SDLC and Agile-Scrum methodologies including requirements, design, implementation, testing and maintenance
• Understanding of Digital Marketing and its objectives.
• Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor would be advantageous
• Experience of working with non-technical stakeholders to translate business requirements into the technical solution

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