About the Client:
Sentosa is Asia’s leading leisure destination and Singapore’s premier island resort getaway, located within 15 minutes from the central business and shopping districts.
With so many different assets, Sentosa had a hard time keeping track of social media sentiment and complaints.
What We Did:
AFDigital implemented Social Studio to listen for Sentosa brand, F&B, Attractions and Hotels for complaints, feedback and insights on what is working well. We provided regular reporting which was shared internally to ensure continuous improvement of services and properties. The actionable insights gathered from Social allowed Sentosa to be responsive and continue to provide a seamless experience to their visitors and investors.
At AFDigital, we respect your right to privacy and ensure that your personal information is kept secure.