CUSTOMER SERVICE FOR RETAIL E-COMMERCE
About the Client:
Heritage Brands operates nationally in the health, wellness and beauty markets. As one of Heritage Brands’ products, Oil Garden enjoys success as one of the leading Pure Essential Oil brands in Australia.
Heritage Brands needed help with connecting their e-commerce platform with Salesforce.
What We Did:
The goal for Heritage Brands was to connect Salesforce Service Cloud with their current eCommerce platform, Big Commerce, as well as activate web-to-case and email-to-case channels on Service Cloud. AFDigital helped the brand implement the platform, migrate all their data, and integrate it with Big Commerce through expert guidance and best practices from our consultants and architects to empower the brand to build smarter, more robust customer service journeys.
CLIENT: HERITAGE BRANDS
DATE: APRIL 2019
SERVICE: SERVICE CLOUD, INTEGRATION, ADVISORY