About the Client:
They’re the leading Telco company and broadband and digital services provider in the Philippines.
To achieve their objective of digital transformation in providing service to their customers, they needed to have the best customer service available. With thousands of trained agents, their ability to do so at scale was difficult with their current tools.
What We Did:
AFDigital worked closely with PLDT and Smart to enable an omni-channel solution that will aid their customer support agents to effectively handle issues raised in various channels. Channels supported are Facebook, Twitter, Email and Web.
SERVICE: SOCIAL STUDIO, SOCIAL AUTOMATE, SERVICE CLOUD
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