About the Client:
Queensland Airports is the holding company that operates 4 airports in Australia, including their major port Gold Coast Airport.
Gold Coast Airport is hosting the Commonwealth Games, as well as major development projects including hotels and new terminals. They needed a solution to help them manage social at scale.
What We Did:
Our team implemented Salesforce Social Studio for 4 airports to ensure the teams are listening for very specific complaints and service issues from toilet cleaning to check-in and baggage issues, as well as targeted publishing at scale and proactive engagement.
CLIENT: QUEENSLAND AIRPORTS
SERVICE: SOCIAL LISTENING, SOCIAL PUBLISHING, SOCIAL CUSTOMER SERVICE
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