QUEENSLAND AIRPORTS

SOCIAL MEDIA MANAGEMENT FOR AIRPORT

About the Client:
Queensland Airports is the holding company that operates 4 airports in Australia, including their major port Gold Coast Airport.

Problem(s):
Gold Coast Airport is hosting the Commonwealth Games, as well as major development projects including hotels and new terminals. They needed a solution to help them manage social at scale.

What We Did:
Our team implemented Salesforce Social Studio for 4 airports to ensure the teams are listening for very specific complaints and service issues from toilet cleaning to check-in and baggage issues, as well as targeted publishing at scale and proactive engagement.

CLIENT: QUEENSLAND AIRPORTS

SERVICE: SOCIAL LISTENING, SOCIAL PUBLISHING, SOCIAL CUSTOMER SERVICE