SOCIAL CASES AND LEADS FOR CROWDSOURCING
About the Client:
Hipages is a crowdsourcing app that helps people find certified Tradies to do odd jobs around the home.
Hipages believe that social is a key strategic channel for both Sales and Service. However, they were only using native social pages and had trouble keeping track of cases and sales through email.
What We Did:
AFDigital worked closely with Hipages to set up Social Studio for their marketing teams, and also connect it with Sales Cloud and Service Cloud to enable Social Leads and Social Cases. The solution enabled the manual escalation of Social Cases and Leads from Social Studio, as well as the automated creation based on keywords using the Social Hub intelligent rules engine. The project kicked off 5 days after the contract was signed and was deployed successfully and on time exactly 2 weeks after kick-off.
DATE: APRIL 2017
SERVICE: SOCIAL STUDIO, SOCIAL CUSTOMER SERVICE, SOCIAL LEADS