Stimulate old leads and contacts across email, SMS and Facebook

Keeping your customers engaged is easier than acquiring new customers, but this is easier said than done. There will always be customers that disengage so why not try on more time to find out if they still want to hear from you.

ReEngage JourneyX™ will allow you to engage with your customers on the channel they want. The journey includes identifying lapsed Leads and Contacts, sending an email, then a follow-up SMS, supported by a targeted Facebook ad campaign so your brand gets back on the radar.

AFDigital Salesforce Marketing Cloud PowerOn


Journey Handbook
1:1 Re-Engagement Journey
12 Month Roadmap


Below is a recommended basic package, but we can also tailor a specific package depending on your business needs.


  • Discovery Meeting
  • Blueprint
  • Design Review Meeting

Journey Set Up

  • 1 x Re-engage email
  • 1 x Followup SMS
  • 1 x Marketing Cloud Connect
  • 1 x Contact Builder setup
  • 1 x MobileConnect setup
  • 1 x Facebook Ad Campaign


  • Solution Verification Meeting
  • Admin Handover Meeting


  • 2 Hours Training


  • 12 Month Roadmap

Have one of our friendly staff contact you back with relevant information and pricing.

What can you expect

  1. Complete the questionnaire and checklist tasks
  2. Attend a Kick-Off and Discovery meeting
  3. Attend a Blueprint Review and Approval meeting
  4. We will configure Marketing Cloud Connect, build the omnichannel Journey
  5. Attend a Solution Walkthrough meeting to validate the final build
  6. We will activate the journey and can get started
  7. Receive a Customer Journey Handbook that your team can use in their day to day jobs
  8. Attend a meeting to review your 12 month Customer Journey Roadmap
What can you expect from AFDigital


Some of our amazing clients we have helped build smarter customer journeys with.


Have one of our friendly staff contact you back with relevant information and pricing.