Responsive and human social engagement at scale
7 out of 10 customers are likely to churn if they don’t receive a consistent customer experience across all your channels. Social has become a preferred channel for customers to voice their concerns and frustrations to brands. It is therefore critical that brands provide a ubiquitous customer experience on social.
Our team will work within Social Studio Engage to tag, reply to, escalate or close Social Posts as they come through on your social pages, and through social listening.